Unable to retrieve job details

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Tagged: ATE

This topic contains 22 replies, has 0 voices.

Last updated by Kor 1 week ago.

Assisted by: Kor.

Author	Posts
June 16, 2025 at 9:05 am #17137559
samaraL	Background of the issue: I am trying to use the Advanced Translation Editor in WPML, but I encounter an issue. Symptoms: I receive the message 'Unable to retrieve job details' when attempting to use the Advanced Translation Editor. Questions: Can you assist with further debugging?
June 16, 2025 at 9:50 am #17137907
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Please refer to my latest response.
June 16, 2025 at 10:01 am #17137936
samaraL	Ok, yes the translation editor works when FluentCRM plugin is disabled but this is an essential plugin for my client site and I have multiple other sites where I use the same plugin and have had no issues. Is there another solution?
June 16, 2025 at 3:57 pm #17139843
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please share FTP access so that I can check and see if there are any errors being logged while the FluentCRM plugin is activated? If you prefer to check this out on your own, you can refer to this article https://wpml.org/documentation/support/debugging-wpml/
June 17, 2025 at 7:26 am #17141015
samaraL	Hi Kor, This morning I tried to continue with the translations with the fluent plugin turned off and now again, I am receiving the same ‘Unable to retrieve job details’ message. So not sure what’s going on. Can I post the FTP details here and it will be private?
June 17, 2025 at 8:32 am #17141351
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've enabled the private reply option for you to share the FTP access credentials.
June 18, 2025 at 6:51 pm #17148067
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
June 18, 2025 at 8:28 pm #17148216
samaraL	Hi, I’ve created a staging site for you to test on. I assume this is a similar thing to the snapshot you talk about above. hidden link You should be able to log in with the same details I have already provided. If you prefer your method, please let me know. Thanks for your ongoing support.
June 19, 2025 at 6:55 pm #17152175
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your reply. I will need to escalate this to our 2nd Tier Support for further investigation. To assist them effectively, a snapshot of your website would be helpful. May I go ahead and create a copy of your website for this purpose? We will also work on your staging site, so please leave it as it is.
June 20, 2025 at 7:25 am #17152895
samaraL	Yes you may create a snapshot.
June 20, 2025 at 4:21 pm #17154904
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've created a snapshot of the site and I will check and escalate this to our 2nd Tier Support for further investigation.
June 24, 2025 at 6:39 pm #17166462
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've deactivated this plugin, Inside Edge - FluentCRM Custom Email Sender and the issue is resolved. Could you please check your production site?
June 26, 2025 at 12:52 pm #17173589
samaraL	Yes - it works on production when I disable this plugin. However, all the plugins I have installed are there for a reason. Do you have any other suggestions for a solution other than deactivating any of the plugins? There will be constant updates to the site so it’s not efficient to have to turn this plugin on and off all the time.
June 26, 2025 at 1:41 pm #17173920
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Let me check with our 2nd Tier Support and I will come back to you once I've feedback.
June 30, 2025 at 9:43 am #17182726
samaraL	Hi, Do you have any update? Thanks