Home›Support›English Support›[Resolved] When trying to automatically translate the header into Japanese, the translation is not successful a...
[Resolved] When trying to automatically translate the header into Japanese, the translation is not successful a...
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to automatically translate the header into Japanese on your website, but the translation is not successful. It remains in the 'Prepare for Translation' stage, and the header disappears from the Japanese page. Solution: We have reviewed your headers and found that none of them have been translated yet. To address this, we initiated a translation for Dutch as a test, but noticed that the headers were not set to Draft as expected. We recommend watching a video we recorded that explains how this process should work when a new translation is still in the Draft stage. You can view the video here: View the video here.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
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I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
You shared your credentials publicly in this post, and for security reasons, I’ve removed them. Please use the activated private input form to securely share your credentials. These will be automatically deleted once the issue is resolved. Additionally, you’ll need to confirm a disclaimer in this step before we can proceed with accessing your site.
thanks for the access. The translation of the header template to Japanese is currently displaying as "Finished." Upon checking the backend, I noticed that while the translation was completed, the Japanese version was still in "Draft" mode. After publishing the template, it started working as expected.
Thank you for your hard work in addressing this issue. I really appreciate your help.
However, I still have some questions and would like your assistance in clarifying them:
My translation process:
When I selected the Japanese Header for translation and clicked on "Auto Translate," there was no success feedback page. Even after waiting for more than 10 minutes, the success page did not appear, and the status remained as a “gear” icon.
When I checked the "Job" page, it kept showing “preparing translate.” After a few hours, I deleted this translation job from the "Job" page.
Additionally, I noticed that in the Japanese mode, there was already a draft version of the Japanese Header. The translation results seemed correct. However, when I prepared to publish it, I paused at the step of adding conditions.
The publishing conditions only included “Entire site,” “Archives,” and “Singular.” I wasn’t sure which condition to choose. I was concerned that selecting “Entire site” might cause the Japanese Header to appear on all pages of my website, including the English and other language versions.
My questions are:
1. Is it normal for the status to remain as “preparing translate” during the translation process? Is there a way to resolve this issue?
2. How did you publish the "draft" version? Which publishing condition did you select, such as “Entire site”?
The status should not remain as "preparing translate," and I’m unsure why that occurred. When I accessed the backend via the top-bar language switcher, I didn’t got any condition to set.
However, I still haven’t been able to successfully translate the other headers. Perhaps I haven’t followed the correct steps for translating the header.
Would it be possible for you to demonstrate the process of translating the header using screenshots or a short video? I am not a professional and am still a beginner, so I apologize for the inconvenience. I would really appreciate it if you could walk me through the steps.
I’ve reviewed the other headers, and none of them have been translated yet. Previously, a translation had already been completed. To test the process, I initiated a translation for Dutch, but the headers were not set to Draft as expected.
I recorded a video explaining how this process works when a new translation is still in the Draft stage: hidden link">View the video here..
