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Supporter timezone: Europe/Madrid (GMT+02:00)
Tagged: Performance
This topic contains 11 replies, has 0 voices.
Last updated by pumpkin-yazilim-hizmetleri-lim 1 day, 14 hours ago.
Assisted by: Carlos Rojas.
Author | Posts |
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July 14, 2025 at 11:11 pm #17235763 | |
pumpkin-yazilim-hizmetleri-lim |
Background of the issue: Symptoms: Questions: |
July 15, 2025 at 9:42 am #17237058 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hello again, WPML plugins shouldn't impact the performance of the site more than any other active plugin. Please follow these steps to isolate the cause of the issue: Can you tell me the results of the steps described above? Regards, |
July 15, 2025 at 3:51 pm #17238904 | |
pumpkin-yazilim-hizmetleri-lim |
Hello, It's absolutaley about your plugins. I've completed everything you mentioned in the list and reached the final step. I'm even taking a screenshot to show you how much your plugin makes your site slower, as I know you won't admit it: hidden link With the method you mentioned, my site's design was also ruined because of you and now I have to do everything from scratch. When I activate your plugins, my site's background loading time is around 10 seconds, but when I deactivate them, it drops to 2-3 seconds. Will you still argue that your plugins affect my site's background loading speed as much as other plugins, or will you offer a real solution that doesn't disrupt my site's design? If you don't have any REAL SOLUTION im going make refund. Waiting your real solution for this. |
July 16, 2025 at 8:23 am #17240576 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Thank you for your message. To proceed with further troubleshooting, I kindly ask you to create a staging site — a copy of your production site — where we can run tests without risking any changes on your live site. You can use a free plugin like WP Staging to set this up. Once ready, please share the staging site access credentials in your next reply. I’ve set it so that your next message will be private and secure. This will help us isolate the root cause of the issue and work on a proper solution. If you prefer to request a refund instead, you can do so here: https://wpml.org/purchase/refunds/ Looking forward to your reply! |
July 16, 2025 at 11:55 am #17241793 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Thank you for creating the staging site. I can't see any performance issue on the staging site. I recorded a video for you showing the steps that I followed: hidden link |
July 16, 2025 at 9:09 pm #17243707 | |
pumpkin-yazilim-hizmetleri-lim |
Hello, I still have the issue. If you can't see the difference page loading time between when i activated and deactivated WPML plugins i have recoreded: hidden link Please check and please give me a solution for this. Regards |
July 17, 2025 at 8:02 am #17244366 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Thank you for creating the video and for sharing it. I have escalated this ticket to our 2nd tier of support, where our specialists will take a deeper look at the issue. I will get back to you as soon as I get information from them. |
July 17, 2025 at 11:56 am #17245665 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hi there, Our 2nd-tier specialists found that the issue is the DOM. They suggest a proper caching plugin that utilizes object cache and CSS/JS minification or concatenation. |
July 17, 2025 at 11:04 pm #17248277 | |
pumpkin-yazilim-hizmetleri-lim |
Hello, I already use WP Rocket and this is not about the Cache plugin and i use Css/JS minification option. As clearly seen in the video in my previous reply, the difference between when WPML plugins are active and when they are deactivated is 10 seconds. Did I use a cache plugin when WPML was deactivated? No. It's clearly not a cache issue; it's entirely WPML-related. Furthermore, the cache plugin is inactive in the admin panel and doesn't apply to admin users; it only applies to the frontend of the site. Why are you responding so incompetently, even though you know all this, instead of resolving the issue? Do I have to show you every detail with a video? Your technical team has encountered these issues many times, and I've seen it in your forums. Do you plan to offer me a viable solution? |
July 18, 2025 at 7:59 am #17248919 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hello, I have updated our 2nd tier of support with your latest message. I will get back to you as soon as I get more information. |
July 18, 2025 at 10:40 am #17249638 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hello, Here is a message from our 2nd tier of support:
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July 18, 2025 at 2:50 pm #17251078 | |
pumpkin-yazilim-hizmetleri-lim |
Hello, We have minified all js and css source. We also did band and we have tuned the litespeed as well. But its all due to WPML plugin it loads slow. Because render takes time. You still don’t accept your plugin’s issue. Its strongly make slow the websites. Do you have solution for this or not? Regards |