[Resolved] WPML is missing some records in the languages tables and it cannot fully work un

Hi,

Thank you for contacting the support.

Can you please check the following steps?

1- Go to WPML-> Translation Management-> Translators
2- Make sure that your account has the correct language pairs to translate the page
3- Edit the page in the default language
4- Make a small change; for example, add "V2" to the page title
5- Update the page
6- Click on the "Pencil" icon to update the translation

See https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ for more information.

Please let me know if this helps resolve the issue. Or I'll try my best to further assist you on the matter.

Regards.

Hi,

Thank you for providing the information.

May I ask for admin access to your website to check the issue in detail. You can create a separate admin user for this purpose, which can be deleted afterwards.

Please remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site, which may cause conflicts with the live site otherwise.

I've set your next reply as private to share this information safely.

IMPORTANT: If you don't see the section for providing access information, please do not write in the message box or the information may appear as public.

Please see https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Also remember to include the links to the content (backend and frontend) where this issue is happening.

Regards.

Hi,

Thank you for providing the information, but unfortunately those were displayed publicly and I had to remove them.

I am setting your next message as private so you can share the details again.

IMPORTANT: If you don't see the section for providing access information, please do not write in the message box or the information may appear as public.

Please see https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Also remember to include the links to the content (backend and frontend) where this issue is happening.

Regards.

Hi,

Thank you for providing the information. I've made it private.

I was able to observe the issue. Please consider followings:

A) About "Clear language information and repopulate languages" message, it was a false positive, so I have removed it from database. I used a 3rd party plugin (WP PHPMyAdmin) and followed the steps mentioned here https://wpml.org/forums/topic/cant-clear-language-information/#post-11052203. So this is fixed and no need to worry about it.

B) About "WPML didn't manage to translate this page" message. In fact, I got "WPML tried three times to translate this page and failed" message when I tried to translate the "Membership" page. So I followed the steps mentioned below:

0) I added myself as a translator in WPML -> Translation Management -> Translators.
1) Visited WPML -> Translation Management Dashboard.
2) Chose the "Membership" (Page) to update the translation.
3) Sent it to Translation Basket.
4) Visited WPML -> Translation Management -> Translation Basket.
5) Sent it for translation, by choosing myself as a translator.
6) Visited WPML -> Translations and translated the page by clicking the “Translate” button.
7) It took me to the ATE (Advanced Translation Editor), where I found that French side was empty. This is a known problem and our devs are working on it. So I tried my best to fill in the French translation as better as I could.
8) Completed and saved the translation and now page status shows pencil icon instead of gears or in progress status.
9) Please review this page's translation and edit for any corrections. My apologies in advance, but I am not a French speaker, I hope you understand.

In short, both problems have been fixed.

Best regards.