Problem: You want to have only the WPML menu widget showing up in your website's header, without any other bars or flags appearing alongside it. You've noticed flags in the front end that you cannot see or edit in the backend. Solution: We recommend removing the "Menu Language Switcher" that might be causing the additional flags to appear. You can do this by navigating to WPML > Languages > Menu Language Switcher in your website's backend and removing the switcher from there. For more detailed instructions on managing language switchers, please visit Language Switcher Options.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are trying to add the WPML menu switcher to the mobile header on your website, but the flags are not appearing side by side with the main theme menu. Instead, they are appearing inside the main theme menu, and the header is not showing up. The WPML widget does not appear on your webpage. Solution: First, ensure you have followed the instructions for enabling the language switcher for your mobile menu as detailed here: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/. If it still isn't appearing, you may need to implement a custom solution for your mobile menu. Additional instructions can be found here: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/custom-language-switcher/. If the header is still not showing up and the WPML widget does not appear on your webpage, please specify the URL of the page in question and provide any relevant screenshots for further assistance.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for personalized assistance at WPML support forum.
Problem: The client was unable to see the Spanish translation of their webpage on the front end, despite it being completed in WPML. Additionally, the URL was not translated to Spanish. Solution: We recommended the client to first ensure that all plugins, especially WPML and Elementor, are updated to the latest versions. This can be done by visiting https://www.calisalsaexperience.com/wp-admin/update-core.php. After updating, the client should clear the website's cache.
If the problem persists, the client should: 1. Confirm that a full backup of the website is created. 2. Deactivate all plugins except for WPML and Elementor to check for compatibility issues. 3. If the issue resolves, reactivate the plugins one by one to identify the problematic plugin.
These steps should help in resolving the translation visibility issue and the URL translation problem. If these steps do not resolve the issue or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is trying to link the original version of a webpage with its Spanish translation and edit the Spanish version using WPML, but it opens in the WordPress editor instead of the WPML editor. Solution: 1. To link the translated page with the original language page, follow the steps described in this guide: https://wpml.org/faq/how-to-link-already-translated-pages/ 2. If you want to edit the translation using the WPML Translation Editor, you should: - Edit the page in the original language - Go to the right column -> Languages block -> Activate the 'WPML Translation Editor' option -> In the popup window, select the scope of this change in the settings -> Save the changes
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client was experiencing issues with their website's translation flags. Specifically, the French translation flag was not appearing, and the Spanish translation flag was incorrectly pointing to a backup page instead of the correct translation page. Additionally, the correct Spanish page was redirecting to an unwanted URL. Solution: We advised the client to first ensure that the incorrect Spanish page was not set as a translation of another page. This could be done by editing the page in the WordPress backend, selecting the 'Edit' option, and then disconnecting the page from any English page translations. After disconnecting, the client could set the correct Spanish translation link by following the steps in our documentation: https://wpml.org/faq/how-to-link-already-translated-pages/. For the issue of the page redirecting to an unwanted URL, it was discovered that there were pages in the 'Trash' that were using the desired URL. Removing these pages from the trash resolved the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an issue where your translation from English to French is stuck at 95% in the WPML backend and the French version of your webpage is not updating, it might be due to some content not appearing in the translation editor. Solution: We recommend switching to the previous version of the translation editor to check for any untranslated content. Here are the steps to follow: - Open the translation editor. - In the top right corner, click on the gear icon. - Enable the "Use Previous Translation Editor" option. After switching, please complete any untranslated content you find and save the changes. This should allow the French version to display correctly once the translation is fully completed.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
