Problem: The client was experiencing an issue where the logo was not displaying on their multilingual websites using the Astra Child theme and Elementor Pro. Despite the logo being present in the WordPress Media Library, it was not visible on the site.
Solution: After extensive troubleshooting and escalation to our 2nd tier support, the following steps were identified to resolve the issue: 1. Update WPML to version 4.8.6. 2. Install the media translation add-on and ensure the logo image is translated. For more details, see the screenshot: https://prnt.sc/cZ6n2huo8DG_ 3. Disable the automatic translation option. For guidance, refer to: https://prnt.sc/x3WNPRZZ6XGs
These steps should help in displaying the logo correctly across different languages on your site. If the logo still needs to be uploaded again or its translation updated, please proceed accordingly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to translate links in WooCommerce category descriptions and encountering issues where the translated links do not match the expected URLs, affecting SEO internal linking. Solution: We recommend updating to the latest versions of WPML Multilingual & Multicurrency for WooCommerce, specifically version 5.5.3, as this version includes a fix for the issue you are experiencing. If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of your themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
Problem: If you're experiencing a 404 error on your WooCommerce category page due to a compatibility issue with Rank Math, it might be related to the 'Remove parent slugs' option or incorrect slug translations for different languages. Solution: 1. Check if the 'Remove parent slugs' option in Rank Math is causing the issue. A temporary fix can be found in our errata: https://wpml.org/errata/rank-math-seo-remove-parent-slugs-option-causes-category-slug-translation-error-404/ 2. If the issue persists, you may need to adjust the slug translations: - Navigate to WPML > Settings > Slug translations and ensure it is enabled. - Go to WPML > Taxonomy Translation > Product Categories and check the slug translations for each language. - Ensure that the slug translations are either blank or a copy of the original WordPress settings: 'product-category'. 3. If you have modified the Rank Math plugin files as a workaround, ensure to update the slug translations accordingly. You might need to edit the original pages and update the translations in the Advanced Translation Editor.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is facing an issue where the automatic currency conversion rate update is not working as expected on their website. They are concerned about potential conflicts due to having over 40 plugins installed. Solution: We recommend the following steps to troubleshoot and resolve the issue: 1) Ensure that WooCommerce and WCML are updated to the latest versions. Before making any changes, take a full backup of your website and database. 2) Deactivate all plugins except for WPML, String Translation, WCML, and WooCommerce. 3) Switch to a standard theme, such as Twenty Twenty-Four or Twenty Twenty-One. 4) Check if the issue still occurs. 5) Reactivate the plugins one by one, checking for the issue after each activation to identify any conflicts. 6) If the issue does not reappear after all plugins are activated, switch back to your original theme to check if it is the cause. Additionally, consider that cron jobs require time to run, typically scheduled every 24 hours. You can use cron manager plugins from WordPress.org to manage and test cron jobs. For further debugging, enable WPML's debugging feature as described at https://wpml.org/documentation/support/debugging-wpml/ and monitor the /wp-content/debug.log file for any errors during the cron job execution.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, please visit our support forum at https://wpml.org/forums/ to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was experiencing mixed content issues when translating the 'admin_texts_astra-settings' domain, where translations were replacing the original English text with Spanish on their website. Solution: The client resolved the issue before the WPML support team could provide a solution. However, if you're experiencing similar issues, we recommend setting up a staging website to test translations thoroughly before applying them to the live site. This approach helps identify and fix translation issues without affecting the live environment.
If this solution is outdated or does not apply to your case, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: After duplicating products and importing translated content via WP All Export and Google Sheets, the products still display as duplicates in the admin area with a message indicating they are maintained by WPML. This could potentially overwrite the translations if the original product is edited. Solution: This behavior is expected because WP All Export does not modify the post status in the postmeta table, which means imported products remain marked as duplicates. To resolve this, you can manually set each product to 'translate independently' by clicking the respective button in the WPML interface. Alternatively, you can attempt to remove the
_icl_lang_duplicate_of
keys using WP All Import, which might change their status to independent translations. Detailed steps for this process can be found here. Ensure you back up your site before making these changes.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client is experiencing an issue where the 'Advanced translator' overrides manually edited product category names during the translation of products, leading to incorrect translations that do not consider the manually edited category names. Solution: We recommend using the WPML Glossary to manage specific translations and ensure that manually edited category names are considered in future translations. This approach helps in maintaining consistency and accuracy in translations by preventing the 'translation memory' from overriding manual edits.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client is facing two issues with their multilingual site using WPML and Funnel Kit. First, Elementor cannot load the editor for the French version of the checkout due to a cross-origin error. Second, the default English language checkout incorrectly loads the French version. Solution: 1. For the Elementor issue, it's likely related to the cross-origin policy. We recommend checking with your hosting provider to ensure that the cross-origin policy is disabled. If problems persist, contact your hosting support to disable the CORS policy. 2. Verify that you have added the correct page IDs in the code snippet to ensure that the correct language version loads. 3. Ensure that the French checkout page is created correctly. It should be manually edited and set up as in the English version, even when WPML is disabled. 4. Check the setup on a staging site where different domains per language are not used, as this might resolve the issue.
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
