Problem: The client has set up their site with WPML currency triggered by geo location using a MaxMind account. However, they are experiencing issues where shoppers see several items in their cart, but some items disappear during checkout. They suspect this is due to the currency setting by geo location. Additionally, the client is concerned about the WPML migration banner on their staging site, which was cloned from the production site, as they fear it might affect their live site. Solution: We recommend testing the issue on the staging site with only the essential plugins active: WPML, WooCommerce Multilingual (WCML), WooCommerce, and any other strictly required plugins. This approach will help determine if a third-party plugin is causing the issue. Regarding the WPML migration banner, you can safely mark the staging site as a copy, which will not affect your live site. If you do not plan to use translations on the staging site, you can skip the migration. However, if you need to test translations properly, such as updating original content and syncing translations, you should complete the migration process.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client needed assistance with an issue related to WPML currency settings. Solution: We recommended continuing the discussion on the existing support ticket specifically opened for this issue. For further details, please visit the support thread at https://wpml.org/forums/topic/wmpl-currency/.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem: The client has set up their site with WPML currency triggered by geo location using a MaxMind account. However, they are experiencing an issue where shoppers see several items in their cart, but when they proceed to checkout, several items disappear. The client suspects this is due to the currency setting by geo location. Additionally, after cloning the production site to a staging site for troubleshooting, WPML detected a change in the site's URL, prompting a migration request, which the client is hesitant to proceed with due to concerns about affecting the live site. Solution: We recommend checking the configuration settings for the WPML currency and geo location to ensure they are correctly set up. It's possible that the settings might be causing conflicts during the checkout process. For the issue related to WPML's migration request after detecting a URL change on the staging site, it is generally safe to proceed with the migration as it should not affect the live site. However, if you are unsure or need further assistance, we advise you to continue the discussion in your existing support ticket here: https://wpml.org/forums/topic/wmpl-currency/
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for personalized assistance.
Problem: After updating to the latest WordPress version, translated product pages are showing a 404 error when accessed via permalinks. The issue arises when translating or modifying translations through the WPML link, resulting in incorrect permalinks for products in alternative languages. Solution: If you're experiencing this issue, we recommend following these steps: 1. Create a backup of your website, or ideally, test this on a staging version of your site to avoid disruptions. 2. Navigate to the WordPress Dashboard > Products. 3. Change the language to the secondary one using the top admin bar. 4. Select all the products, then from the top options, select EDIT and click Apply. 5. In the list that appears, change only the STATUS option to PUBLISHED. 6. Click the Update button.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
