Problem: The client needed to serve the same English content under specific country-based URLs for the UK and AU markets without translating the content, while preserving WPML compatibility. They faced issues with using 'uk' as a language code in WPML, which is reserved for Ukrainian, and encountered a 'Too Many Redirects' error when duplicating products. Solution: We advised the client that duplicating the content for UK and AU markets is the best approach. For duplicating content without translation, we recommended following the guide on displaying untranslated content in secondary languages, available here: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/. Additionally, since 'uk' is reserved for Ukrainian, we suggested adding Ukrainian as a language to use 'UK' in the URL and then manually translating or duplicating the content. The issue of 'Too Many Redirects' was addressed in a separate ticket.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: After duplicating a WooCommerce product using WPML, the translated product URL leads to a "Too Many Redirects" error, and the content area and slug field in the editor are empty, making the product inaccessible and uneditable in the secondary language. Solution: We have split the original ticket to address the issue separately according to our support policy. To proceed, please provide the URL where the issue is visible. Additionally, share your site's access credentials in a private message so we can reproduce the issue and check the configuration. Ensure you have created a full site backup before proceeding, which you can restore if necessary.
If this solution becomes irrelevant due to updates or does not apply to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problema: Estás intentando acceder a una URL de producto sin una barra al final, pero se redirige a una URL con una doble barra, y luego a la URL correcta. Solución: Este problema ya se está tratando en un ticket abierto. Te recomendamos seguir el progreso y las actualizaciones en el ticket existente para evitar duplicaciones y retrasos en la respuesta. Puedes encontrar el ticket aquí: https://wpml.org/forums/topic/spanish-url-redirect-with-double-slash/?log=view_ticket. Por favor, marca este ticket actual como resuelto.
Si la solución proporcionada en el ticket existente no resuelve tu problema o si la información se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en el foro de soporte de WPML: https://wpml.org/es/forums/forum/soporte-en-espanol/.
Problem: The client experienced a fatal error: 'Uncaught Error: Call to a member function get_language_codes() on bool' in the WPML String Translation plugin, which led to disabling the plugin to keep the website operational. Solution: We provided a custom search URL to help the client find existing support tickets related to the same issue: Google search for similar issues. If the client prefers live support, they should mark this ticket as resolved and then visit WPML support forum to report a new issue. Availability for live chat is higher from Monday to Friday in the European time zone.
If this solution is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
