Problem: The client was unable to translate certain labels ('Morning' and 'Afternoon') in an ACF group using WPML's String Translation. Despite following the usual procedure, these specific strings were not appearing. Solution: We initially requested site access to review the configuration and ensure proper roles were assigned for access. After gaining access, we re-translated the strings in the String Translation interface. To address the issue of strings not appearing, we followed the steps outlined in the guide on finding strings that don't appear on the String Translation page, which can be found here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#enable-auto-register-strings.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is encountering a PHP Fatal error due to memory exhaustion when trying to access the Translation bucket page. The error suggests that the site is exceeding the memory limit, which could be due to a conflict with plugins or the theme.
Solution: We recommend changing the WP MEMORY LIMIT to 512M to see if this solves the issue. Add this code to your wp-config.php to increase WP memory:
define('WP_MEMORY_LIMIT', '512M');
Paste it just before:
/ That's all, stop editing! Happy blogging. /
If these steps do not resolve the issue, we may need to replicate the problem on a test site with WPML or require access to the client's staging site for further investigation.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
