Problem: The client is unable to see the logo on their Serbian site and there are no display photos on recent posts on the Serbian site. Solution: If you're experiencing issues with missing logos or images on your multilingual site, we recommend following these steps: 1. Ensure the WPML Media Translation plugin is installed and activated. You can install it via your WP dashboard under Plugins >> Add New Plugin >> Commercial tab, or download it from here. 2. Navigate to WPML >> Media Translation. 3. Use the search function to find the logo by entering 'logo' and clicking the Filter button. 4. Click on the Plus (+) icon next to the logo, add the logo name in the Name field to enable the save button, and then click “Save media translation”. 5. Clear all types of site/server/CDN cache.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is translating a post from English to Spanish and is encountering issues with maintaining identical formatting. Specifically, the client wants to disable certain HTML tags like
<sup>
that are automatically applied in the translation.
Solution: We recommend a workaround to trick the system into keeping the structure without the visual effects of the
<sup>
tag:
1. Remove the
<sup>
tag from the text.
2. Write a text or a character and add the
<sup>
tag to it in the translation editor.
3. Add a space inside the same tag.
4. Remove the character, leaving only the space, and save the segment. This method allows the system to recognize the structure as being maintained (and keep the content as a translation and not a localization), without the unwanted visual effect of the tag.
