Problem: The client was unable to see the content in the text editor box inside the widget in the Advanced Translation Editor (ATE) when using WPML to translate the Filterable Gallery widget from the Essential Addon for Elementor. Solution: We identified an incorrect field definition in the WPML configuration XML. The client initially had
resolved the issue. Additionally, we suggested setting the
editor_type
to "LINE" for fields in the WPML config that are used with the Advanced Translation Editor, as the default is "LINE" and the only field set to "VISUAL" might not display correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.
Problem: The client is facing issues with reactivating WPML on their website after a rebuild. The main problems include a database error stating 'We have detected a problem with some tables in the database,' no languages appearing in WPML -> Languages, and inability to add languages manually. Solution: We recommend resetting WPML and then reinstalling it. Here are the steps to follow: 1. Go to WPML -> Support -> Troubleshooting. 2. Scroll down to find the 'WPML Reset' option and use it to reset WPML. 3. Reinstall WPML with a fresh download. These steps were tested on a staging site and resolved the issues. If you're experiencing this, we recommend trying these steps on your live site.
Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client has a website with thousands of WooCommerce products that were duplicated in other languages rather than being translated. The client is considering using prepaid credits for automatic translation and is unsure about the workflow for translating existing product duplicates. Solution: If you're experiencing a similar situation, we recommend going to WPML > Translation Management, selecting all the products you wish to translate, and choosing "Get Translations" from the menu. When you do this, WPML will detect that there are existing duplicates and will prompt you to confirm if you want to overwrite the existing content with the new translations. There is no need to delete the duplicate pages before starting the automatic translation process.
Please note that this solution might not apply to your case if it's outdated or not relevant to your specific situation. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue, please open a new support ticket with us.
