Problem: The client is experiencing a critical error on the 'All Products' page in the WooCommerce back office when the WPML Multilingual CMS plugin is activated. The error message indicates a critical error, and the issue resolves when WPML is deactivated but returns upon reactivation. Solution: We recommend the following steps to resolve the issue: 1. Create a full site backup 2. Update any outdated plugins or themes, especially WPML ones, which can be found in Plugins -> Add new -> Commercial tab. 3. Flush any cache memory that might exist. 4. Activate the WordPress debug mode as described in this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ 5. Activate the WPML plugins and reproduce the issue. 6. Check the latest fatal error in the debug.log file within the wp-content folder. In this specific case, the issue was due to a compatibility problem with PHP 8.4. Reverting to PHP 8.2 resolved the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to see their WPML automatic translation credits on their website after pushing the site to production. Solution: First, we recommend checking for any warnings or errors in the Advanced Translation Editor. You can do this by navigating to WPML>>Support>>Advanced Translation Editor>>Error Logs. For more detailed guidance, please visit this documentation.
If no issues are found there, proceed with re-registering your site with a new key. Ensure you back up your site fully before starting this process. Here are the steps: 1. Visit your account page at https://wpml.org/account/sites/ and delete the existing site key. 2. Log in to your site and navigate to Plugins>>Add New>>Commercial tab. 3. Click on the "Unregister" link, then refresh the page. 4. Click on the "Register WPML" link, followed by "Get a key for this site" link. 5. Copy the newly generated code and return to Plugins>>Add New>>Commercial tab to register the site with the new key. For further details, refer to this documentation and view the process at this link.
If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing a compatibility issue between the EA Duplicator plugin and WPML, where the duplicator does not function when WPML is activated. This issue has occurred previously on another site. Solution: We recommend the following steps to isolate and potentially resolve the issue: 1. Back up your site for security reasons before making any changes. 2. Flush any existing cache memory. 3. Update all outdated plugins and themes. 4. Deactivate all plugins not related to WPML. 5. Temporarily switch to a default WordPress theme, such as Twenty Seventeen. 6. Activate the Essential Addons for Elementor plugin. 7. If the issue resolves, reactivate your original theme and then the plugins one by one to identify the specific cause of the conflict.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're using the Final Tiles Gallery plugin on a multilingual WordPress site managed by WPML and encounter an issue where images on the English translation of a page keep loading indefinitely without displaying, the problem might be due to incorrect image links. Solution: We recommend you try the following steps: 1. Open the
3. Check the translated page on the front end to see if the issue is resolved.
Additionally, we suggest contacting the plugin authors to encourage them to join our Go Global Program.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
