Sergio

Problem:

The customer was unable to find and translate hardcoded text from their homepage using WPML’s String Translation feature, even after scanning the theme and plugins. They also experienced an issue where fonts were not loading correctly in the WPML admin panel, but they were advised to open a separate ticket for that.

Solution:

1. We first suggested enabling Auto Register in WPML > String Translation and refreshing the front end to check if the missing text appears for translation.

2. Then, we provided the correct method to make the hardcoded text translatable by wrapping it inside the "__()" or "_e()" functions in PHP, which registers the strings for WPML’s String Translation module.

3. The customer later asked how to make the FAQ section translatable. Mihai explained that:

- The FAQ title should be wrapped in "__()" or "_e()".

- The FAQ questions needed to be registered as translatable strings using "apply_filters('wpml_translate_single_string', $question, 'FAQ', 'FAQ Question ' . $count);"

- The FAQ answers should be registered the same way if they are stored dynamically.

4. We also advised scanning WPML > Theme and Plugin Localization if the strings still didn’t appear.

5. Finally, we noted that implementing these solutions requires custom work, which falls outside WPML’s support policy, but we provided guidance to help the customer move forward.

Relevant Documentation:

- Finding strings that don’t appear on the String Translation page

- WPML String Translation Guide

- WPML Contractors for Custom Development

Problem:
The client was unable to update the site title and subtitle in different languages. Previously, they could change these in the settings under 'General' for each language, but now saving changes in one language caused the titles to revert to English.

Solution:
1. We clarified that the site title from WordPress settings is not the same as the page content/title. The client should add the title in the default language and then translate it using WPML String Translation.

2. We identified that the string the client mentioned is from an SEO plugin and appears in different parts of the website/code. We provided documentation on how to set SEO titles and descriptions:

• https://aioseo.com/docs/setting-the-seo-title-and-description-for-your-content/
• https://woostify.com/wordpress-site-title/

3. If the string to translate is from theme PHP files or theme options, we directed the client to a guide on how to translate theme options:
https://wpml.org/documentation/getting-started-guide/string-translation/how-to-translate-theme-options/

4. We also addressed the client's concern about translations disappearing and suggested re-translating the strings or importing them back from an old backup if available.

In a follow-up, we reiterated that while it is possible to add translations for the site title in WP Settings in both languages, it is not the recommended approach. Instead, the client should use WPML String Translation, referencing the following sources:

• https://wpml.org/forums/topic/translating-site-title-and-tagline/#post-13810477
• https://wpml.org/errata/blog-title-and-tagline-cant-be-updated-when-string-translation-is-activated/

If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/.