Problem: You are experiencing an issue where the WPML plugin cannot connect to wpml.org in a new development environment behind your firewall. Solution: We recommend you try the following steps: 1. Navigate to Plugins → Add New and click the Commercial tab. Then, click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will see a message asking you to enter the site key. Click on 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and set it to a development site. 4. Copy your new key and paste it in the Commercial tab. Once done, you can delete your old site key in the WPML account if it exists. If the issue persists, please upload relevant screenshots to illustrate the problem.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: You are experiencing a 500 error on your site after a .htaccess file is automatically created when you make changes in Settings --> General. This file seems to be created in an incorrect location. Solution: The creation of the .htaccess file is a normal behavior when updating permalinks settings, as it is essential for the correct functioning of permalinks on your site. However, if the .htaccess file is causing issues, it might be due to it being overwritten incorrectly. We recommend checking out this documentation on why the .htaccess file might get overwritten and how to handle it: Why is .htaccess getting overwritten with the language folder on my WPML website? Please ensure to back up your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client's site loads 'broken' when accessed without specifying 'EN' or 'FR' in the URL. This issue occurs when the WPML plugins are active. Solution: We recommend checking if you are using the 'Use directory for default language' option in WPML, which requires setting up a Root Page. For more information on what a Root Page is and whether you need one, please visit What is a Root Page, and do I need one? Additionally, consider setting up a redirection from the root domain to the default language directory. Detailed guidance on this can be found here: Redirect the root domain to the default language directory
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
