Problem: The client is experiencing issues with translating image captions in the Kadence theme using WPML. The captions do not appear in the WPML translation editor, and there are issues with the Media Translation feature getting stuck. Solution: First, ensure that the option to translate Media Library texts (alt, caption, title) is enabled in WPML > Settings > Media translation. If translating image title/alt added via the Image ADV block in Kadence, add the following XML configuration in WPML > Settings > Custom XML configuration:
After adding the XML, re-save the original page and make a small content change if needed, then update/reopen the translation. This should allow the figcaption to appear correctly inside the Translation Editor as it does on the sandbox site.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client is using the 'Content Control' plugin by 'Code Atlantic' for WordPress, which allows setting a 'Custom Redirect URL' under 'Protection' in the 'Restriction' settings. However, the plugin does not support language-specific options for the 'Custom Redirect URL'. Solution: We recommend creating separate restrictions for each language. For instance, set up one restriction with a custom redirect URL for English pages and another for German pages. This approach allows the 'Custom Redirect URL' to adapt based on the current WPML language.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing issues with the 'Widget language switcher' not being visible when accessing WPML – Languages again. Additionally, there were concerns about the widget area being too wide and how to display the flag for the selected language in a narrow header view on tablet/mobile.
Solution: 1. To ensure the 'Widget language switcher' remains visible, we recommended deactivating and then reactivating WPML, which resolved the visibility issue.
2. To address potential issues with settings not being saved, we suggested increasing the PHP memory limit to at least 512M. This can be done by adding the following code to the 'wp-config.php' file:
3. We also advised checking for Object Cache conflicts by temporarily deactivating and purging the cache.
4. For diagnosing theme or plugin conflicts: - Create a backup of the website. - Use a default theme like 'TwentyTwenty' and deactivate all plugins except WPML-related ones. - Reactivate plugins one by one to identify any conflicts.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
