Problem: If you're experiencing issues with losing categories when switching languages in your WPML setup, Solution: We have contacted the theme authors, and they have confirmed that the fix for this issue will be included in the next release of the Woodmart theme, version 8.4. Until then, we recommend manually applying the PHP fix we provided in our previous communications. This temporary solution should resolve the issue until the official update is available.
Please note that this solution might become irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: After disabling some plugins including WCML to reduce website load, the client found that variable products in the second language on their website were missing options, making it impossible to select variations like 'magnetic clasp' and place orders, although the first language worked fine. Solution: We identified that the issue was related to the WPML Editor settings. For products, the WPML Editor needs to be active to maintain the functionality of variable products in multiple languages. We advised the client to ensure that the WPML Editor is enabled for products. This setting can be checked and adjusted via the WPML Editor configuration page in the WordPress admin area.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.
Problem: The client was unable to access their WPML account on both Chrome and Safari browsers and needed to register a website urgently. Solution: We recommended the client to clear their browser's cache and cookies, which they had already done. After further investigation by our system team, it was identified that there was an issue with the client's account. Our team resolved the issue, and the client was then able to access the account and register their site at https://wpml.org/account/sites/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was facing issues with the mobile menu in the Italian version of their site. The problems included incorrect font size, missing icons, and a missing HOME link. The mobile menu was incorrectly showing desktop menu items instead of mobile-specific items. Solution: 1. We advised the client to manually translate the mobile menu by switching to the Italian version in WP > Design > Menu. This can be done using the language switcher at https://bau24.ad-passion.it/wp-admin/nav-menus.php?menu=27&lang=it. 2. For translating menus that appear differently in each language, we recommended using the method described in Translating Menus That Appear Different in Each Language. 3. To address the issue of the mobile menu displaying desktop items, we corrected the menu assignment for the Italian mobile version as shown in the provided screenshot. 4. For the missing HOME menu item, it should be added manually via https://bau24.ad-passion.it/wp-admin/nav-menus.php?menu=26&lang=it. 5. The issue with the font size is likely controlled by the theme options, and we suggested checking how the mobile menu is styled within those settings.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is trying to translate WooCommerce filters/properties with the Woodmart theme, specifically dealing with image swatches for colors and sizes. The client wants to avoid manually editing over 100 attributes and is looking for a more efficient solution. Solution: 1. Ensure a backup of the site is taken for safety. 2. Navigate to WPML >> Settings > Custom Term Meta Translation section. 3. Locate the "not_dropdown" field, set it to "Copy", and save the changes. 4. Re-save the default language terms to apply the change to all existing secondary language attribute terms by going to Products >> Attributes > Model attribute > Configure terms > Quick edit > Update. If the problem persists, we recommend providing temporary access to your site for further assistance. Unfortunately, there is no bulk edit/update option for Taxonomies within WPML's built-in features. You might consider using a plugin or custom code with the help of WPML API hooks. For more complex customizations, contact one of our certified service providers at WPML contractors.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
