Problem: You have an issue with a custom tab (YouTube video) not being translated in WooCommerce, despite being able to copy the field.
Solution: The problem lies with the 'Custom Product Tabs for WooCommerce' plugin, which is not compatible with WPML and has been removed from the WordPress repository due to security issues. We suggest using an alternative plugin that is compatible with WPML, such as WooCommerce Product Tabs or WooCommerce Ultimate Tabs.
If these solutions do not resolve your issues or if they become outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client translated a product to Croatian, but the color attributes did not copy over, resulting in the loss of product variations. This issue occurred after updating WPML to the newest version. Solution: In this case, the client needed to go to WPML > Settings > Custom Field Translation and make sure that the field settings for the attributes are set to "Translate". After that, edit the original product, save the product, and update the translation. If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing issues where the translation method element is unclickable in the WordPress sidebar when trying to translate a product, it might be due to the translation method settings. Solution: First, check the translation method for the product in the WordPress sidebar. If it's set to "WordPress Editor" and you wish to use the WPML Translation Editor, you need to change this setting to "WPML Translation Editor". Additionally, if you are using Advanced Custom Fields (ACF) on this product, ensure that the ACF field groups are set to "Same fields across languages". This setting is necessary to use the WPML Translation Editor effectively. If your ACF field groups are set to "Different fields across languages", you will need to use the WordPress Editor as your translation method. For more detailed guidance on translating ACF fields, visit Translate sites built with ACF.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us at WPML support forum.
Problem: The client reported that the 'add to cart' button on category pages was displaying in Slovenian instead of English, despite being correctly translated in the WPML string translation and displaying correctly in the shop page.
Solution: We suggested the client to first switch to the parent Divi theme from their customized child theme to check if the issue persists, emphasizing the importance of backing up the website and trying this on a staging site first. If the problem continued, we recommended: 1) Rescanning the theme, WooCommerce, and any other relevant plugins to check for untranslated strings. 2) Deactivating all plugins except for WPML, String Translation, WCML, and WooCommerce, and then switching to a standard theme like 2024 or 2021 to isolate the issue. 3) Reactivating plugins one by one to identify any conflicts, and then switching back to the original theme to see if it causes the issue.
If these steps do not resolve the issue or if they seem outdated or irrelevant to your current setup, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that two categories were missing in the Croatian version of their shop sidebar, even though everything was translated correctly. After inserting specific categories manually, they appeared but were not expandable like in the original version. Solution: We identified that the issue was due to missing term meta keys for the order in the database. We recommended running the following SQL commands to add the missing term meta:
1
INSERT INTO `wpnj_termmeta` (`term_id`, `meta_key`, `meta_value`)<br />VALUES ('832', 'order', '1');
We also advised clearing transients from WooCommerce tools after running these commands. It is crucial to create a backup before performing any database modifications.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing 404 errors on your sitemap because it links to the incorrect domain for the HR language version of your site. Solution: We have determined that the issue is not related to WPML or WPML SEO, but rather with Rank Math SEO. It appears that the sitemap discrepancies are present even without WPML, indicating a problem with how Rank Math SEO generates the sitemap. We recommend contacting Rank Math support for assistance with this issue. Once the sitemap functions correctly without WPML, you should then verify its functionality with WPML and WPML SEO installed. If any issues arise related to WPML after these steps, please do not hesitate to contact us again.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where categories are not showing in the sidebar for certain languages on your site, it might be due to outdated plugins or themes. Solution: We recommend taking a backup of your site and database first. Then, update all plugins and the theme you are using. If the problem persists after updating, please contact us for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, feel free to open a new support ticket at WPML support forum.
Problem: The client is using WPML for the first time to translate products from Slovenian to Croatian and is unsure how to automatically translate categories and their descriptions before translating the products. Additionally, the client is facing issues with the word count for translations being higher than expected, leading to a shortage of translation credits. Solution: We recommend translating categories automatically along with the products. After translating the products, you can synchronize the taxonomies at WPML > Taxonomy Translation. If you prefer to translate all categories in one step, you could assign all categories to one product and send this product for automatic translation. For syncing issues, a sync button will appear at the bottom of the section inside WPML > Taxonomies Translation when selecting a taxonomy to translate.
For importing existing translations, use the "WPML Export & Import" addon instead of the outdated "WPML All Import". You can download this addon under Plugins > Add new on the "Commercial" tab. Ensure to first import categories before posts if you're also importing categories. Guide: https://wpml.org/documentation/related-projects/wpml-export-and-import/
Regarding the word count issue, our development team is aware and working on a solution. The estimated word count might be 2-3 times higher than expected due to the current bug.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if problems persist. For further assistance, visit our support forum: https://wpml.org/forums/forum/english-support/
Problem: The client reported an issue where the admin received an order confirmation email in the HR (Croatian) language, but the customer received the same email in SI (Slovenian), despite all strings being translated correctly in WPML. Solution: We first recommended testing with only the default WordPress theme and essential plugins (WooCommerce and WPML) to ensure that the issue wasn't caused by any other plugin or theme conflicts. Upon testing, it was confirmed that the HR email was sent correctly to the customer under these conditions. Further investigation revealed that the issue was due to the use of a custom string added in the email content in SL (Slovenian), which was not translated. We advised the client to either translate these custom strings via WPML > Translation Management or to delete the custom strings and revert to using the default provided strings.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was unable to access certain translation features in WPML after an update, specifically encountering issues with translating taxonomies and products. Additionally, the client could not add a translation manager as no user was found. Solution: We recommended the following steps to resolve the issue: 1. Ensure a complete site backup is taken. 2. Open the
1
functions.php
file of your theme in a code editor. 3. Insert the following function to expand translation manager capabilities:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
/**
* Expand translation manager caps to be able to translate taxonomies
4. Save changes to the file. **** Important! Please make a full site backup (files and DB) before you proceed with these steps**** After applying these changes, check if the issue with the 'Translate Products >' button is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is experiencing issues with partially untranslated WooCommerce emails in Spanish, despite having translations available in the String Translation. The client updated WPML and modified the TranslateWpmlString.php file, but the issue persisted. Solution: 1. We recommended updating the WPML plugins and add-ons to the latest version, specifically to version 4.7.2, to benefit from the latest bug fixes and improvements. Instructions for updating can be found at http://wpml.org/faq/install-wpml/. 2. We suggested applying a workaround for a known issue related to WooCommerce order update emails containing mixed language texts, which can be found at https://wpml.org/errata/wc-order-update-emails-may-contain-mixed-language-texts/. 3. After applying the workaround, it is crucial to double-check that all strings are correctly translated in the String Translation. 4. If the issue persists, we advised creating a staging site and performing a step-by-step isolation test by deactivating and reactivating plugins and themes to identify the culprit. 5. As a last resort, downgrading the WPML plugins by manually uploading the plugin folders or restoring a backup with a previous version was suggested.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
