{"id":7978605,"date":"2021-02-08T09:05:01","date_gmt":"2021-02-08T09:05:01","guid":{"rendered":"https:\/\/wpml.org\/?p=7978605"},"modified":"2021-02-08T09:05:04","modified_gmt":"2021-02-08T09:05:04","slug":"get-wpml-support-in-your-native-language","status":"publish","type":"post","link":"https:\/\/wpml.org\/th\/announcements\/2021\/02\/get-wpml-support-in-your-native-language\/","title":{"rendered":"Get WPML support in your native language"},"content":{"rendered":"\n<p class=\"lead\">Did you know WPML offers support in 9 different languages? We\u2019ve made it easier than ever to connect you with a supporter who can help you in your native language.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\" tb-image tb-image-media aligncenter\" data-toolset-blocks-image=\"4027c93ce91744f6adb46370b0df4f56\"><img decoding=\"async\" width=\"1024\" height=\"800\" loading=\"lazy\" src=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/post-2.png\" alt=\"\" class=\"wp-image-8007465\" srcset=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/post-2.png 1024w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/post-2-300x234.png 300w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/post-2-150x117.png 150w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/post-2-768x600.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>Getting technical support can be tricky if you\u2019re getting help in your second language or relying on Google Translate to understand complicated explanations.<\/p>\n\n\n\n<p>To make sure we provide the best service for our clients, WPML employs <a href=\"https:\/\/wpml.org\/forums\/supporters\/\">support specialists<\/a> who are native speakers and available to you via the <a href=\"https:\/\/wpml.org\/forums\/forum\/english-support\/\">support forum or live chat<\/a>.<\/p>\n\n\n\n<p>You can get support in the following languages:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>English<\/li><li>Spanish<\/li><li>French<\/li><li>German<\/li><li>Portuguese<\/li><li>Italian<\/li><li>Russian<\/li><li>Arabic<\/li><li>Hebrew<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to choose your preferred support language<\/h2>\n\n\n\n<p>We\u2019re making support more accessible by automatically prompting you to switch to the support forum that matches your browser language.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\" tb-image tb-image-media aligncenter\" data-toolset-blocks-image=\"4463cef24ddb1cd6c0807cbab0dd82c0\"><a href=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example.png\"><img decoding=\"async\" width=\"1088\" height=\"446\" loading=\"lazy\" src=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example.png\" alt=\"\" class=\"wp-image-8018581\" srcset=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example.png 1088w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example-300x123.png 300w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example-1024x420.png 1024w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example-150x61.png 150w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example-768x315.png 768w\" sizes=\"auto, (max-width: 1088px) 100vw, 1088px\" \/><\/a><div class=\"tb-image-caption\"><figcaption>The prompt to change your support language to match your browser language<\/figcaption><\/div><\/figure>\n<\/div>\n\n\n<p>You can also set your language in your account preferences so you\u2019re directed to a supporter who speaks the right language each time.<\/p>\n\n\n\n<p>To set a preferred language in your account preferences:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Log in and go to <a href=\"https:\/\/wpml.org\/account\/\"><strong>My Account<\/strong><\/a>.<\/li><li>Under <strong>Account and Payments<\/strong>, click <strong>Preferences<\/strong>.<\/li><li>Then simply choose your preferred language from the <strong>Support Language<\/strong> dropdown.<\/li><\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\" tb-image tb-image-media aligncenter\" data-toolset-blocks-image=\"c86cb6df2cafc6532d9c818f9a535a78\"><a href=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language.png\"><img decoding=\"async\" width=\"2212\" height=\"1702\" loading=\"lazy\" src=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language.png\" alt=\"\" class=\"wp-image-7978885\" srcset=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language.png 2212w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-300x231.png 300w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-1024x788.png 1024w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-150x115.png 150w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-768x591.png 768w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-1536x1182.png 1536w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-2048x1576.png 2048w\" sizes=\"auto, (max-width: 2212px) 100vw, 2212px\" \/><\/a><div class=\"tb-image-caption\"><figcaption>Setting your preferred support language<\/figcaption><\/div><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Get in touch!<\/h2>\n\n\n\n<p><a href=\"https:\/\/wpml.org\/forums\/supporters\/\">Meet our support team<\/a> and see the people who are here to help!<\/p>\n\n\n\n<p>Don\u2019t forget to <a href=\"https:\/\/wpml.org\/account\/\">set your preferred support language today<\/a> so you\u2019re directed to the right forum if you ever need help.<\/p>\n\n\n\n<p>Let us know what you think in the comments below!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Did you know WPML offers support in 9 different languag [&hellip;]<\/p>\n","protected":false},"author":76577,"featured_media":8007419,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"ep_exclude_from_search":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-7978605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements"],"_links":{"self":[{"href":"https:\/\/wpml.org\/th\/wp-json\/wp\/v2\/posts\/7978605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpml.org\/th\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wpml.org\/th\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wpml.org\/th\/wp-json\/wp\/v2\/users\/76577"}],"replies":[{"embeddable":true,"href":"https:\/\/wpml.org\/th\/wp-json\/wp\/v2\/comments?post=7978605"}],"version-history":[{"count":8,"href":"https:\/\/wpml.org\/th\/wp-json\/wp\/v2\/posts\/7978605\/revisions"}],"predecessor-version":[{"id":8029509,"href":"https:\/\/wpml.org\/th\/wp-json\/wp\/v2\/posts\/7978605\/revisions\/8029509"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wpml.org\/th\/wp-json\/wp\/v2\/media\/8007419"}],"wp:attachment":[{"href":"https:\/\/wpml.org\/th\/wp-json\/wp\/v2\/media?parent=7978605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wpml.org\/th\/wp-json\/wp\/v2\/categories?post=7978605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wpml.org\/th\/wp-json\/wp\/v2\/tags?post=7978605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}