Acclaro is a localization and translation services company that helps the world’s leading brands succeed across cultures. Acclaro specializes in expertly adapting brands, products, and services to new language markets.

Buy WPML for Acclaro

Getting Started with Acclaro

In order to send files for translation to Acclaro, you first have to login to your wpml.org account, and download and install the following plugins on your website:

  • WPML Multilingual CMS: the core plugin.
  • WPML Translation Management: this plugin will allow you to connect to Acclaro.
  • WPML String Translation: this plugin will allow you to translate interface strings.

If you do not have a wpml.org account yet, you can create a new one by simply choosing between our WPML Multilingual CMS and Multilingual CMS Lifetime plans.

Once you have access to your wpml.org account, you can refer to our detailed step-by-step guide on how to download and install WPML. Please remember to register your website to receive automatic updates and gain access to POEditor services.

If you need any help with configuring the WPML plugin, you can go through our getting started guide or post queries on our support forum.

Table of Contents

Connecting your website to Acclaro

Once all the required plugins have been installed and activated, all you need at hand for connecting WPML to the translation service is your Acclaro API Token.

Requesting an Acclaro account

You can request an Acclaro account by visiting Acclaro homepage and clicking the Request a Quote button.

Quote button on homepage

 

This will take you to a form. Describe your project and request your API Token.

 

Acclaro quote form

Retrieving your API Token

After submitting the form, a member of the Acclaro team will contact you to discuss translation terms such as available languages, deadlines and quotes. Once you reach a business agreement with Acclaro, an API Token will be sent to you by email.

You will need this API Token to be able to connect with WPML.

Activating and authenticating Acclaro

Login to your WordPress website, visit the WPML->Translation Management admin page and click on the Translators tab.

Translators tab  

 

Scroll down to Available Translation Services and click Activate to activate Acclaro.

 

Activating Acclaro

 

Once the service is activated, click the Authenticate button. This is where you will need your API Token obtained in the previous step.

 

Authenticating Acclaro

 

A popup window will appear in which you can enter your Acclaro API Token. After entering the value, click the Submit button.

 

Acclaro authentication dialog window

 

Congratulations! Your Acclaro account is now connected to your WordPress instance.

Now, you are ready to send content for translation.

Sending content for translation

To send pages for translation, go to the Translation Management module (WPML->Translation Management).

 

Translation Management

 

Select the pages you want to have translated by clicking the checkboxes in the first column. Next, select the target languages by checking the boxes, and click the Add to translation basket button.

 

Selecting items to send for translation

 

Go to Translation Management, and click on the blinking tab at the top of the page, called Translation Basket. By clicking this tab, you will find the list of all the pages (jobs) that you added to the basket, as well as the languages these items are to be translated into.

Here, you can verify the content you wish to translate, remove pages you mistakenly added, and change the Batch name. The Batch name will be visible on the Translation Jobs tab and will help you to find projects. When you are ready, simply click the Send all items for translation button to send everything to Acclaro.

 

Sending items for translation

 

When the translation basket’s contents have been successfully sent to Acclaro, you will see a confirmation message, as shown in the following figure.

 

Basket contents successfully submitted to Acclaro

 

Click on the Translation Jobs link you are given in the confirmation message, or click on the Translation Jobs tab at the top of the screen. From the next administration screen, you can see the Batch you just sent to translation.

 

Translation Jobs in progress after having been sent for translation

 

Receiving completed translations

As soon as a translation job is ready in Acclaro, it is also ready to be delivered to your website.

Having your completed translations delivered to your site

Depending on your configuration, translations will be delivered automatically or can be manually fetched from your WordPress admin panel.

To check your configuration settings, open WPML->Translation Management, and click on the Multilingual Content Setup tab. Find the Translation Pickup mode section, and check the selected option.

 

Selecting translation delivery method

 

The Translation Service will deliver translations automatically using XML-RPC option implies that a translation will be delivered to your website automatically as soon as it is ready.

 

Completed jobs

 

The site will fetch translations manually option implies that completed translations can be downloaded from the Translations Dashboard (WPML->Translation Management) by using the Get completed translations button at the bottom of the page.

Fetching completed translations manually

 

Canceling translation jobs

Although you cannot cancel individual translations from WPML, you can delete an individual job or an entire project from Acclaro by contacting your Acclaro Project Manager.

NOTICE: Be aware that cancellation requests for previously submitted work should be sent as soon as possible, since Acclaro cannot cancel translation work that has already been completed.

Having your canceled translations returned to your site

Depending on your Translation pickup mode configuration, when the project is canceled, information will be returned to your site automatically or after you have manually checked for canceled translations by clicking the Get completed translations button in the Translation Management Dashboard.

Thus, if you select the Translation Service will deliver translations automatically using XML-RPC option, all you need to do is wait for its delivery.

If you select The site will fetch translations manually option, you will need to click on the Get completed translations button.

 

Checking for canceled jobs in manual translation pickup mode

 

When a project is canceled, it’s removed from the Translation Jobs tab in WPML.

 

Canceled jobs removed from the Translation Jobs tab

FAQ

Translations are ready but haven’t been delivered to my site. What should I do?

Go to Translation Jobs tab and click the Synchronize status button next to the batch you want to fetch. This will trigger a synchronization with Acclaro servers, and all translation jobs belonging to that batch will be downloaded to your site in a few minutes.

 

Synchronizing status

 

You might also have to click Get completed translations button at the bottom of the Translation Dashboard page if the XML-RPC is not available for your site.