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The memoQ connector for WordPress offers a fully automated translation workflow between WPML and memoQ server and provides an easy way to manage multilingual web content and translation projects within WordPress.

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Getting started with MemoQ

To send files for translation to MemoQ, you first have to login to your account, and download and install the following plugins on your website:

  • WPML Multilingual CMS: the core plugin.
  • WPML Translation Management: this plugin will allow you to connect to MemoQ.
  • WPML String Translation: this plugin will enable you to translate interface strings.

If you do not have a account yet, you can create a new one by simply choosing between our WPML Multilingual CMS or Multilingual CMS Lifetime plans.

As soon as you get access to your  account, you may refer to our detailed step-by-step guide on how to download and install WPML. Please remember to register your site to receive automatic updates and gain access to MemoQ’ services.

If you need any help with the WPML plugin configuration, you can go through our getting started guide or simply ask a question on our support forum.

Connecting your website to MemoQ

Once all the required plugins have been installed and activated, all you need to connect WPML to the translation service are your memoQ Connection key and Connection url.

Requesting a MemoQ account

You can request memoQ credentials by contacting your translation provider. You can mention to them that if they use memoQ Server 8.3 or newer, they can integrate WordPress and memoQ to provide seamless translation workflows.

Activating and authenticating MemoQ

Login to your WordPress website, visit the WPML->Translation Management admin page, and click on the Translation Services tab.


Translation Services Tab
Translation Services Tab


Scroll down to I’m looking for translation management systems and click the link.


Translation management systems link
Translation management systems link


Locate MemoQ from the list and click Activate button to activate it.

Activating MemoQ
Activating MemoQ


Once the service is activated, click the Authenticate button. Here, you will need the Connection key and Connection obtained in the previous step.


Authenticating MemoQ
Authenticating MemoQ


A popup window will appear in which you can paste or enter your memoQ Connection key and Connection url. After entering the values, click the Submit button.


MemoQ authentication dialog window
MemoQ authentication dialog window


After a few seconds, MemoQ will display as an authorized service.

MemoQ is authorized
MemoQ is authorized

Congratulations! Your translation provider’s memoQ Server is now connected to your WordPress account. You are now ready to send content for translation.

Sending your content for translation

To send pages for translation, go to the Translation Management module (WPML->Translation Management).

Translation Management


Select the pages you want to translate by clicking the checkboxes in the first column. Next, select the target languages by checking the boxes, and click the Add selected content to translation basket button.


Selecting items to send for translation
Selecting documents to send for translation


Go to Translation Management and click on the blinking tab at the top of the page, which is called Translation Basket. On this tab, you will see a list of all the pages (jobs) that you added to the basket, as well as the languages these items are to be translated into.

Here, you can verify the content you wish to translate, remove pages you accidentally added, and change the Batch name. The Batch name is visible on the Translation Jobs tab and will help you find projects. Think of a batch as the technical scope of a purchase order. You can refer to the batch names when communicating with your translation provider, which they will also see. When you are ready, simply click the Send all items for translation button to send everything to memoQ.


Sending items for translation
Sending items for translation


When the translation basket’s contents have been successfully sent to MemoQ, you will see a confirmation message, as shown in the following figure.


Basket contents successfully submitted to MemoQ


Click on the Translation Jobs link in the confirmation message or click on the Translation Jobs tab at the top of the screen. On the next administration screen, the Batch that you just sent to translation will appear.


Translation jobs in progress


Receiving completed translations

As soon as a translation job is finished by MemoQ, it will be ready to be delivered to your website.

Having your completed translations delivered to your site

When translations are complete, you will receive a notification email from MemoQ.

Go to the Translation jobs tab and click the Synchronize status button first.


Synchronizing compelted jobs


Depending on your configuration, translations either will be delivered automatically or can be fetched manually from your WordPress admin panel after you click the Synchronize status button.

To check your configuration settings, open WPML->Translation Management and click on the Multilingual Content Setup tab. Find the Translation Pickup mode section and check the selected option.


Select translation delivery method


  • The option labeled Translation Service will deliver translations automatically using XML-RPC means that a translation will be delivered to your website automatically after you click the Synchronize status
  • The option labeled The site will fetch translations manually means that completed translations can be downloaded from the Translations Dashboard (WPML->Translation Management) by using the Check status and get translations button at the bottom of the page after clicking the Synchronize status


Fetching completed translations manually


Once the jobs are fetched, their status in the Translation jobs tab will be changed to “Complete.”


Jobs complete


Canceling translation jobs

Although you cannot cancel individual translations from WPML, you can delete an individual job or an entire project from memoQ by contacting your Project Manager.

NOTICE: Please be aware that cancellation requests for previously submitted work should be sent as soon as possible. It is possible to cancel a job that is in progress or completed but please remember that you will have to negotiate what amount to pay for the completed part.

Having your canceled translations returned to your site

When a project is canceled, information will be returned to your site after you have manually checked for canceled translations. First, click the Synchronize status button and after a few seconds/minutes (depending on the amount of content) click the Check status and get translations button on the Translation Management Dashboard.


Checking for canceled jobs in manual translation pick up mode


When a project is canceled, it is removed from the Translation Jobs tab in WPML.


Canceled jobs are removed from the Translation Jobs tab
Canceled jobs are removed from the Translation Jobs tab

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