Translations.com offers a host of services and software applications related to language support and localization.
A family of companies that offers its customers the dedication of over 3,500 full-time employees and more than 5,000 professional linguists who understand your business based on years of experience with similar initiatives. All of whom are ready to help you achieve exceptional results in delivering language services that exceed expectations.

Buy WPML for Translations.com

Getting Started with Translations.com

To be able to send files for translation to Translations.com, you first have to login to your wpml.org account, and download and install the following plugins on your website:

  • WPML Multilingual CMS – the core plugin.
  • WPML Translation Management – this plugin will allow you to connect to Translations.com.
  • WPML String Translation – this plugin will allow you to translate interface strings.

If you do not have a wpml.org account yet, you can create a new one by simply choosing between our WPML Multilingual CMS and Multilingual CMS Lifetime plans.

As soon as you get access to your wpml.org account, check our detailed step-by-step guide on how to download and install WPML. Please remember to register your site to receive automatic updates and gain access to Translations.com’s services.

If you need any help with the WPML plugin configuration, you can go through our getting started guide or just ask a question on the support forum.

Table of Contents

Connecting your site to Translations.com

Creating a Translations.com account

Activating and authenticating Translations.com

Sending content for translation

Receiving completed translations

Checking for completed translations

Having your completed translations delivered to your site

Canceling jobs you’ve already sent

Having your canceled translations returned to your site

Connecting your site to Translations.com

Once all the required plugins have been installed and activated, all you need to make sure you have on hand for connecting WPML to the translation service is your Translations.com Project Director URL, username, password and project code.

The steps below describe how to obtain this information from Translations.com

Creating a Translations.com account

If you do not have a registered Translations.com account yet, you will need to contact the Translations.com to create one.

Click on the “Contact us” link located at the top right area of the site.

Creating a Translations.com account

Contacting Translations.com for an account

Then, you simply fill in and submit the form you see on the “Contact us” page. A Translations.com representative will get in contact with you to set up the appropriate account.

When the account is ready, you will receive a “GlobalLink Technology Configuration” PDF document with your account details. Your Project Director URL, username, password, and project code can be found in the PDF document.

“GlobalLink Technology Configuration” PDF document

Example of a “GlobalLink Technology Configuration” PDF document showing the Project Director URL, username, password, and project code

Once you have copied the fields, we are ready to activate and authenticate Translations.com from your WordPress administrator.

Activating and authenticating Translations.com

Login to your WordPress website, visit the WPML->Translation Management administration screen, and switch to the Translators tab.

WPML->Translation Management->Translators tab

Showing WPML->Translation Management->Translators tab

Scroll down to Available Translation Services and click “Activate” to activate Translations.com.

Activating Translations.com

Activating Translations.com

Once the service is active, click the Authenticate button to authenticate the service. This is where you will need your Project Director URL, username, password, and project code obtained in the previous steps.

Authenticating Translations.com

Authenticating Translations.com

A pop-up window will appear in which you can enter your Translations.com Project Director URL, username, password, and project code. Enter the values and click the Submit button.

Translations.com authentication dialog window

Translations.com authentication dialog window

Congratulations! Your Translations.com account is now connected to your WordPress instance.
Now, you are ready to send content for translation.

Sending content for translation

To send documents for translation, open the Translation Dashboard page (WPML->Translation Management) and select the posts and pages you want to have translated using the checkboxes in the first column.

After that, scroll down to the list of languages, select the target languages, and click the Add to translation basket button.

Selecting documents to send for translation

Selecting documents to send for translation

After the page reloads, a new tab appears at the top of the page, called Translation Basket.
On this tab you will find a list of all items (posts, pages, and strings) that you have added to the basket, as well as the languages these items are to be translated into.

Here you can verify the content you wish to translate, remove posts and pages mistakenly added and change the “Batch name” – “Batch name” will be visible on the Translation Jobs tab and will help you to find projects.

When you are ready, simply click Send all items for translation to send everything to Translations.com.

Sending items for translation

Sending items for translation

When the translation basket’s contents have been successfully sent to Translations.com you will see a confirmation message such as the one shown below.

Basket contents successfully submitted to Translations.com

Basket contents successfully submitted to Translations.com

Follow the “Translation Jobs” link you are given in the confirmation message, or click on the “Translation Jobs” tab at the top of the WordPress administration screen.

From the next administration screen, you can click on the “Batch Name” to be redirected to Translations.com’s GlobalLink director dashboard.

Translation Jobs in progress after having been sent for translation

Translation Jobs in progress after having been sent for translation

From here you can click on the “Start Submission” icon to have translators begin translating.

Managing new submissions on the GlobalLink director interface

Managing new submissions on the GlobalLink director interface

If you would like to send a note to the translator or set a deadline for the translation job, click on the “Edit Submission” icon.

Editing a new submission from the GlobalLink director interface

Editing a new submission from the GlobalLink director interface

Editing a submission will open a pop-up dialog where you can edit details such as a job’s due date, add instructions to the translator, etc.

Setting a due date and editing instructions to translators

Setting a due date and editing instructions to translators

Receiving completed translations

As soon as a translation job is ready in Translations.com it is also ready to be delivered to your website.

Checking for completed translations

Check for completed jobs by visiting “Translation Jobs” inside your WordPress admin -> WPML -> Translation Management.

Locate the batch you want to check and click on the “Synchronize status” button.

Checking for completed translation jobs

Checking for completed translation jobs

Having your completed translations delivered to your site

Depending on your configuration, translations will be delivered automatically, or can be manually fetched from your WordPress admin panel.

To check your configuration settings, open WPML->Translation Management and switch to the Multilingual Content Setup tab. Find the Translation Pickup mode section and check the selected option.

Select translation delivery method

Select translation delivery method

The “Translation Service will deliver translations automatically using XML-RPC” option means that as soon as a translation is ready, it will be delivered to your website automatically.

The “The site will fetch translations manually” means that completed translations can be downloaded from the Translations Dashboard (WPML->Translation Management), using the Get completed translations button at the bottom of the page.

Fetching completed translations manually

Fetching completed translations manually

Canceling jobs you’ve already sent

You cannot cancel individual jobs; however, you can cancel a submission, including all the jobs in it, from the GlobalLink Project Director dashboard.

Select the submission you want to cancel and click the “Edit Submission” icon.

Preparing to cancel a submission

Preparing to cancel a submission

A dialog will open in which you can select “Cancel Submission“.

Canceling a submission

Canceling a submission

Note: if you do not have access to the GlobalLink Project Director dashboard, please contact your Translations.com Account Manager.

Depending on your workflow configuration you might not be able to cancel submissions that are already in progress. Please contact your Translations.com Account Manager for more information.

When a submission is canceled, you can synchronize what appears under WPML’s Translation Jobs tab by clicking on the “Synchronize status” button.

Checking for cancelled translation jobs

Checking for canceled translation jobs

Canceled jobs are removed from the Translation Jobs tab

Canceled jobs are removed from the Translation Jobs tab

Having your canceled translations returned to your site

Depending on your Translation pickup mode configuration, this will happen automatically or after you have manually checked for completed translations using the “Get completed translations” button from the Translation Dashboard tab.

So if you have the “Translation Service will deliver translations automatically using XML-RPC” option selected, there is no need for you to do anything more at this point but wait for delivery.

If you have “The site will fetch translations manually” selected then you will need to click on the “Get completed translations” button.

Checking for canceled jobs in manual translation pick up mode

Checking for canceled jobs in manual translation pick up mode