Problem: The client was updating WPML to version 4.6.15 and Elementor to version 3.26, following the recommended update procedure. After the update, the Elementor editor stopped loading.
Solution: We recommended enabling debugging on the client's site to identify any errors causing the issue. The debugging process involves: 1. Enabling the WPML debugging feature, as detailed in our documentation: https://wpml.org/documentation/support/debugging-wpml/ 2. Attempting to open the Elementor editor again to ensure that any errors are logged in the debug.log file located in the wp-content directory. 3. Sharing the errors from the debug log with us for further analysis.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
