Problem: The client was trying to install and configure the WPML plugin but encountered an error stating that the table
...wp_icl_strings
does not exist. Additionally, the 'Support' option was missing from the WPML side menu, preventing a reset. Solution: We recommended that if the client has just activated WPML and has no translations yet, they should reset WPML and reconfigure it. Here are the steps: 1. Navigate to WPML → Support and click the Troubleshooting link. 2. On the Troubleshooting page, in the Reset section, select the 'I am about to reset all translation and language data' checkbox. Then, click the 'Reset and deactivate WPML' button. For detailed guidance, visit WPML reset documentation.
Please note that this solution might be outdated or not applicable to your specific case. If this does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
