Problem: The client has a license for a website and set up a staging site using a different domain. They encountered issues updating WPML Multilingual CMS and Advanced Custom Fields Multilingual due to the domain change. Solution: If you're experiencing this issue, we recommend using a separate license for your staging site. You can generate a new WPML key by visiting your WPML account, then unregister the old key if necessary, and register with the new key under Plugins > Add New > Commercial.
For updating the plugins manually, follow these steps:
Create a full website backup.
Download the latest version of WPML and any other WPML add-ons from WPML Downloads.
Disable and delete the current WPML Multilingual CMS plugin (note: settings and translations are saved in the database and will not be deleted).
Upload and activate the freshly downloaded WPML plugin from Plugins → Add New → Upload Plugin → Activate WPML.
Repeat the process for the Advanced Custom Fields Multilingual plugin as well.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client reported that some translations previously entered into the Advanced Translation Editor (ATE) were missing, even though the translated content was still correctly displayed on the live website. This issue occurred after updating WordPress and plugins.
Solution: We suggested that the issue might have arisen because the original text was altered or edited, causing ATE to recognize it as different text. As a result, the client would need to re-enter the translations. Additionally, the client mentioned that they restored a backup from before the updates, which resolved the issue temporarily. We advised that if the problem reoccurs after future updates, the client should contact us again.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're experiencing similar issues, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
