Problem: The client was setting up their website hosted on SiteGround to have each language point to a different domain. They encountered an issue where WPML could not validate the domains due to a 'www' redirection rule automatically added by SiteGround in the .htaccess file. Solution: To resolve the issue, the client removed the automatic 'www' redirection rule from the .htaccess file. This change allowed WPML to successfully verify all multilingual domains, enabling the site to function as expected. It is important to note that it is not necessary to remove 'www' from the main site URL; the key is to avoid forcing 'www' for parked or language-specific domains.
If you're experiencing similar issues, we recommend checking your .htaccess file for any forced 'www' redirection rules and removing them if present. For further guidance, you can refer to our documentation on setting up different domains per language.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is trying to translate Elementor header templates and is experiencing issues with typographical confusion and missing CSS styles on translated pages. Solution: We recommend following up on the existing support ticket where this issue is already being addressed. You can find the ongoing discussion and potential solutions here: https://wpml.org/forums/topic/unable-to-translate-elementor-header-templates-translated-language-web-pages-typographical-confusi/. Please mark the current ticket as resolved to keep the support process organized and ensure your original ticket remains a priority.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
Problem: The client needed help estimating the cost of automatic translation for their site. They had downloaded their bill and the automatic translation usage report but were unable to determine the cost for each site. Solution: We advised the client to get a total word count for the site to estimate the automatic translation credits by selecting the posts/pages from WPML > Translation Management. For detailed steps, we recommended following this guide: Getting a Word Count of Your WordPress Site. Additionally, we provided the total credits used for the mentioned site for the month, which amounted to 1,583,989 credits. We explained that this total was calculated by summing up all the credits from the CSV file of the credits usage. We also guided the client to find their Automatic Translation Usage Report by navigating to WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is unable to connect product categories to the correct links in a secondary language using Elementor's mega menu feature. The links remain in the default language after switching languages. Solution: We recommend using the Dynamic content option in Elementor. Go to Dynamic content > Internal URL > Select the category. Make necessary changes to the footer content and save these changes. Afterwards, update the translation to allow WPML to automatically adjust the internal URL when using the Elementor widget Icon List. For further guidance on translating menus, please refer to our documentation: Translating Menus.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
Problem: The client wants to restart the translation of their website without translating the slugs. They are also concerned about whether they will be charged again for the translation and how to handle already translated slugs. Solution: To restart the translation process without affecting the slugs, we recommend performing a WPML reset. This can be done by following the steps outlined here: WPML Reset Guide. For managing slug translations, you can prevent slugs from being translated by following the guidance in this forum post: Stop Slug Translation. Additionally, to edit an already translated slug, use the quick edit options as detailed here: Change WordPress Page Slug and here for taxonomies: Change WordPress Tag and Category Slug.
If these solutions do not apply to your case, or if they seem outdated, please check the related known issues at WPML Known Issues. We also recommend confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, feel free to open a new support ticket at WPML Support Forum.
Problem: The client added a minor version of Thai with automatic translation but noticed that the Thai menu differed from the English one, with some items not translated and links remaining untranslated. The client was interested in a fully automated translation solution but was unsure how to find the strings for the menu translation. Solution: First, we recommended ensuring that the menu and the pages in the menu are translated into Thai by following the manual translation process: https://wpml.org/documentation/getting-started-guide/translating-menus/#option-2-translating-menus-manually
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your specific case. If this is the case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: Contact WPML Support
Problem: How to automatically redirect users to the corresponding language page based on their IP address. Solution: We do not provide IP-based redirection within WPML. However, we recommend using a Geotargeting plugin that is compatible with WPML. You can find a list of such plugins here: Geotargeting plugins compatible with WPML.
Additionally, WPML offers a feature for automatic redirection based on the browser language, which you might find useful. For more information on setting this up, please visit: Automatic redirect based on browser language.
If this solution does not seem relevant to your situation, please feel free to open a new support ticket with us.
