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Problem:

The client reported an issue where a page that is not translated is displaying language icons at the bottom, and language flags are not showing on another page.

Solution:

We explained that the 'Suppliers' post type is set to 'Translatable - use translation if available or fallback to default language' in the WPML settings. This setting allows content to be available in English and also in secondary languages without needing a translation, which explains the presence of language icons.

For more details, see the documentation on displaying untranslated content in secondary languages.

Regarding the missing language flags, the Spanish post is created in Spanish and is not translated into any secondary languages nor is it a translation of an English post. This is why it does not show language flags in the footer. This behavior is expected under the current settings.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
The client is setting up a development copy of their site and has installed WPML on the development domain. They are facing issues with WPML not recognizing the site as a development copy and are unsure how to proceed with the license key and the import/export of WPML content.
Solution:
If you're setting up a development copy of your site and need to manage WPML's license and content, follow these steps:
1. Generate a new site key for the development domain by visiting https://wpml.org/account/sites. You can specify the key as 'Development' during this process.
2. To duplicate your site, consider using the 'Duplicator' plugin. Documentation and a tutorial for Duplicator can be found at https://snapcreek.com/duplicator/docs/ and https://www.youtube.com/watch?v=3YDQ3Ey_2wY.
3. After migration, register WPML on your new site with the new key.
4. For manual content transfer, use the WPML Import/Export plugin. You can download and install it from https://wpml.org/download/wpml-export-and-import/?section=changelog.
5. Manually configure any custom taxonomies or language settings on the development site before importing content.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.