Problem: You want to use prepaid credits for automatic translation with WPML, but your site does not detect these credits despite them being assigned. The error logs show 'Api error missing resource: No sitekey found for this website', although it is registered. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Ensure you back up your site first for safety reasons. 2. Temporarily deactivate the HelloPack Client plugin. 3. Unregister and then re-register the WPML plugins. For detailed instructions, please refer to our documentation here: WPML Documentation. 4. Reactivate the HelloPack Client plugin after re-registration. If the problem persists, please provide temporary access (WP-Admin and FTP Login info) to your site, preferably a staging site, so we can further investigate and debug the issue.
Please remember to back up your database and website before making these changes. We also need your permission to deactivate and reactivate plugins and the theme, and to change configurations on your site.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket with us for further assistance at WPML Support Forum.
