Problem: You are experiencing issues with inconsistent product image thumbnails across different language versions of your website. Despite setting Dutch as the main language, switching to other languages results in different thumbnails being displayed for the same products. Solution: We recommend checking the WPML > Settings > Media Translation section on your site. Ensure the following options are enabled: 1. Set language information for existing media (if clickable) 2. Translate existing media in all languages 3. Duplicate existing media for translated content 4. Duplicate the featured images for translated content After enabling these settings, click the 'Start' button to apply the changes. Additionally, for products that still show incorrect images after these adjustments, try updating the product in the main language and use the bulk update option to sync the changes across all translations without making further changes.
If this solution does not resolve your issue or seems outdated, please visit our known issues page, verify you have the latest versions of themes and plugins, and consider opening a new support ticket at our support forum for further assistance.
Problem: The client reported that their website becomes extremely slow when logged in, and the hosting company suggested that WPML might be contributing to the issue. Solution: We recommended several steps to improve website performance: 1. Avoid using plugins like "Query Monitor" on production sites except for brief testing periods. 2. In "WPML > Settings", consider disabling the "Translatable - use translation if available or fallback to default language" for posts types and taxonomies if not in use, and switch to "Translatable - only show translated items". 3. Remove unused plugins, ensure necessary plugins are updated, and avoid using multiple plugins for the same function. 4. Disable the "WPML Media Translation" add-on if not using different images for each language. More details here: WPML Media Translation Guide 5. In "WPML > String Translation", disable "Track where strings appear on the site" and "Auto register strings for translation", and remove unused or untranslated strings. More information: String Translation Guide 6. Reduce page size by compressing media and minimizing media usage, using tools like EWWW. More details: EWWW Image Optimizer 7. Implement object caching with Redis or use caching plugins like Super Cache, W3 Total Cache, or WP-Rocket for improved performance. 8. Regularly check server resource usage and optimize as necessary. 9. Avoid using SSL plugins that can consume significant resources by redirecting each request.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is managing a website with products in multiple languages and is concerned about the excessive number of photos in the Media Library, which exceeds 56,000 images. The client noticed that deleting photos in one language does not remove them from other languages. Solution: We explained that WPML does not duplicate physical files on the server, only the database entries for images to manage translations of image-related texts like captions and descriptions. If the client's images do not require translation (i.e., the same image is used across all languages), there is no need for the 'Media Translation' add-on. This add-on is only necessary if different images are needed for different language versions, such as images containing text that requires translation.
If the solution provided does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing 404 errors when accessing product categories in languages other than English on their WooCommerce site. The categories worked fine in English, but when switching languages using the language navigation, the client encountered 404 Page Not Found errors.
Solution: We found that the slug category translation was incorrect in the WPML String Translation. We resolved the issue by deleting the incorrect translation and re-translating it. After this change, the sub-items started working correctly.
If you're experiencing similar issues with 404 errors on your multilingual WooCommerce site, we recommend checking the slug translations in WPML String Translation and ensuring they are correct. If you find any discrepancies, delete the incorrect translations and re-translate them.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
