Problem: The client was experiencing issues with WPML on their website where translated pages were not visible or accessible. English was marked as 'hidden' in the WPML -> Languages settings, causing translated pages not to show up. Solution: We advised the client to check the visibility settings of the English language by following the instructions on how to hide/unhide languages, available here: https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/. For further unresolved issues, we offered to review the site as an admin and solved the issues for the client.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues where the review page does not load and the clock-symbol stays indefinitely after translating content with WPML, it might be due to a conflict with a third-party plugin or theme. Solution: We recommend following these steps to identify and resolve the issue: 1. Create a full site backup. 2. Update any outdated plugins or themes. 3. Flush any cache memory that might exist. 4. Deactivate all plugins, including the WPML ones. 5. Activate a default WordPress theme, like Twenty Twenty. 6. Reactivate the WPML plugins. 7. Go to WPML -> Translation Management and send one of the contents for translation again to create a new translation job. 8. If the issue disappears, reactivate your original theme and then the rest of the plugins one by one to identify the culprit.
If these steps do not resolve the issue, or if the solution provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to start automatic translation on their site using WPML because of an error message stating that the default language, German, must be assigned to a supported language. Solution: The client resolved the issue by going to the settings and activating the new editor, including old translations. After saving these changes, the error message disappeared, and the client was able to proceed with automatic translations.
If you're experiencing a similar issue, we recommend trying the steps the client took. However, this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
