Problem: The client is unable to see URL slugs in the page translation UI when trying to translate a new page URL slug, despite following the guide on translating page slugs. This issue is inconsistent across different environments and accounts. Solution: 1. Make a minor edit to the page in the default language and update it. Then, check if the translation shows the URL slug correctly. 2. If the issue persists, create a new test page or post, add a translation, and see if the slug appears in the editor. 3. Clear your site's cache as it might be a caching issue affecting the visibility of translated slugs. 4. If none of the above steps resolve the issue, it could be helpful to test using a different user account to see if the problem persists. 5. For further troubleshooting, especially if the problem occurs only in specific environments, provide temporary access to your site for detailed investigation by the WPML support team.
Please note that the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
