Problem: You are experiencing an issue where the automatic translation process on your site stopped after the initial payment of 100 euro. Solution: First, check if your Pay-as-you-go subscription is still active. You can do this by navigating to WPML -> Translation Management -> Tools tab on your site. If the subscription is inactive, you may need to reactivate it to resume automatic translations. If you need immediate assistance, you can also open a chat with us if one of our colleagues is available. Should you choose to use the chat for this issue, please mark this ticket as solved to prevent duplication.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to import taxonomy translations for your site and are facing difficulties in creating the correct CSV document and understanding the import process. Solution: 1. We recommend following this guide to learn how to create and import the CSV document for taxonomy translations: Preparing Import Files for WPML Export and Import. 2. Please share your Debug information with us to help us better understand your site configuration. You can find a detailed explanation on how to provide this information here: Provide Debug Information for Faster Support.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: You want to translate your entire site except for specific fields such as product title, product short description, and product lang description, which will be imported via an API with the help of an external CRM. You need to ensure these fields are 'ready' but not automatically translated. Solution: We currently do not have functionality to exclude specific fields from translation as our system translates everything by default. However, you can customize this by adding a script to your functions.php file. Here is a helpful example to get you started: Exclude Specific Fields from Automatic Translation. You can adapt it as needed for your specific use case.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem: You are experiencing a redirect notification when attempting to view a product on your site while logged in as an admin. Solution: The issue is caused by a 301 redirect set up by the Rank Math SEO plugin. This is evident from the 'X-Redirect-By: Rank Math' header in the response. To resolve this, you should check the redirect settings in the Rank Math plugin and adjust them to prevent redirects when logged in as an admin.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing an error screen when a specific admin tries to log in, which is suspected to be caused by the WPML plugin. Solution: We recommend checking if the affected admin user has their name, surname, and email correctly set up in their wp-admin profile page. Additionally, log in with a different admin account and navigate to WPML -> Translation Management > Translators. Here, verify if the problematic user is set up as a translator and ensure they have at least one language pair assigned.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You want to prevent certain menu items from being translated in WPML, such as 'i-tips'. Solution: We recommend creating custom menus manually to have full control over which items get translated and which do not. You can find detailed instructions on how to do this by visiting our documentation on Translating Menus.
If this solution does not apply to your case, or if it seems outdated, please check our known issues page and confirm that you have the latest versions of themes and plugins installed. If you still need assistance, we highly recommend opening a new support ticket in our support forum.
Problem: You are trying to manage translations on your site and have 5 items that remain in translation status. Solution: If you're experiencing this issue, we recommend you go to WPML → Support, click on the Troubleshooting link, and select "Cancel in-progress automatic jobs."
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client took over a site and found that WooCommerce strings were incorrectly set to Zulu as the source language, which was causing issues with translating strings on the 'My Account' page in WooCommerce.
4. We requested temporary access to the site to investigate the issue further and provided instructions on how to safely provide this information.
5. After gaining access, we confirmed that all WooCommerce strings were marked as Zulu and provided steps to change the default language to English and translate the strings to Dutch.
6. We successfully updated all strings to have English as the default language and asked the client to confirm the changes on their side.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket: https://wpml.org/forums/forum/english-support/.
