Problem: The client is experiencing an issue where menus in foreign languages appear expanded at the top of each page, unlike the English page where menus function correctly. Solution: We recommend backing up your website and then following the steps provided in our guide for translating menus. You can find the guide here: Translating Menus Documentation.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing an issue where media processing is stuck in the WordPress CMS. Solution: If you're facing a similar issue with stuck media processing in WordPress using WPML, we recommend the following steps: 1. Navigate to WPML → Translation Management or WPML → Translation Dashboard in your WordPress admin. 2. Click on the Jobs tab to view all translation jobs, including those for media. 3. Identify any jobs that are marked as 'in progress' or 'stuck' and select them. 4. Click the Cancel button to remove these jobs from the queue. 5. If the media remains stuck, edit the original page or post containing the media, make a minor edit (like adding a space), and save it. 6. Optionally, resend the page for translation to create a new job, bypassing the stuck one. After these steps, check the Media Library and WPML → Media Translation section to ensure the media is no longer processing. If issues persist, clear your site's cache and reload the admin.
Additionally, you can try navigating to WPML > Support > Troubleshooting link and click on "Cancel in-progress automatic jobs". If the problem continues, consider toggling the media translation settings off and on as shown in the WPML settings.
If these solutions do not resolve the issue or if they seem outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to ensure that the schema markup in Rank Math SEO updates automatically on pages translated into different languages using WPML, but it does not convert into translations for different languages. Solution: If you're experiencing this issue, we recommend making the meta fields translatable. First, ensure to back up your site. Then, navigate to WPML > Settings > Custom fields translation, and locate the custom fields
rank_math_schema_Article
and
rank_math_schema_Course
. Set these fields to translatable. Afterward, make a minor change to the default language page and translate only the necessary parts.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: You are concerned about whether your site uses custom Twig templates for the language switcher, especially with the upcoming WPML 4.8 update which removes support for Twig templates. Solution: If you have configured your language switcher through WPML → Languages or your theme settings, you should not encounter any issues with the WPML 4.8 update. However, if you are unsure or need further clarification, we recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We highly recommend visiting the WPML support forum for further assistance.
Problem: The client was unable to edit a French translation of a page using WPML's Advanced Translation Editor. When attempting to edit, clicking on the French translation led to a blank page. Additionally, there was a warning about potential loss of edits when using Elementor. Solution: Initially, we recommended editing the page from the primary language (English) using the Advanced Translation Editor to avoid the issue with unsaved edits. For different designs in the French version, setting up a manual translation is advised, as detailed here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/. Upon further communication, it was discovered that the issue was specific to the Chrome browser; switching to Firefox resolved the problem. We also suggested making minor edits to the page title in the primary language and then checking if the issue persists.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: After changing a link name on a page, the WPML translation management is prompting to update the translation for each language. Solution: This behavior is expected as changes to a page require updates to its translations. However, if you wish to avoid triggering an update, you can use the 'minor edit' option. If you're having trouble finding this option, we recommend following the workaround provided in this documentation.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so here: WPML support forum.
Problem: You want to translate the original English URL permalink into French or Spanish when using WPML. Solution: We currently do not support direct translation of URLs in WPML. You can translate the page title, which will then generate a new URL based on the translated title. Alternatively, you can copy the URL from the original version and adjust it as needed for each language.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are trying to translate the banner at the top of your website into different languages using WPML, but encounter issues where the text 'Prices Dates' appears multiple times. Additionally, you are unsure how to use the WPML automatic menu creation feature. Solution: First, ensure that all pages on your website are fully translated. Then, navigate to WPML > WP Menus Sync and complete the dialog to automatically create the menu in all languages, using the site's default language menu as a reference. This process will work seamlessly if all pages have been translated. You can also manually edit each menu in each language to place custom menu items as needed. For detailed guidance on translating menus, please read the documentation here: https://wpml.org/documentation/getting-started-guide/translating-menus/ Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, we encourage you to open a new support ticket for personalized assistance.
