{"id":462967,"date":"2014-09-03T12:36:08","date_gmt":"2014-09-03T12:36:08","guid":{"rendered":"http:\/\/wpml.org\/?post_type=faq&p=462967"},"modified":"2024-08-08T07:07:13","modified_gmt":"2024-08-08T07:07:13","slug":"provide-debug-information-faster-support","status":"publish","type":"faq","link":"https:\/\/wpml.org\/vi\/faq\/provide-debug-information-faster-support\/","title":{"rendered":"How can I provide my debug information for faster support?"},"content":{"rendered":"\n

Your debug information is located in the WPML Support area in your WordPress admin. <\/p>\n\n\n\n

Your debug information includes data like server configuration, WordPress version, and installed plugin versions. It doesn’t include private information, and is only visible to the supporter assigned to your ticket.<\/p>\n\n\n\n

By sharing debug information with our support team, we can identify problems more easily and resolve your issue faster. <\/p>\n\n\n\n

Where can I find my debug information?<\/h2>\n\n\n\n

To find your debug information: <\/p>\n\n\n\n

    \n
  1. Go to WPML \u2192 Support<\/strong>.<\/li>\n\n\n\n
  2. Under the Support <\/strong>section, click the debug information<\/strong> link.<\/li>\n<\/ol>\n\n\n\n
    \"Debug<\/a>
    Debug information link in WPML Support<\/div><\/figcaption><\/figure>\n\n\n\n
      \n
    1. Next, copy the Debug information code.<\/li>\n<\/ol>\n\n\n\n
      \"Debug<\/a>
      Debug information code<\/div><\/figcaption><\/figure>\n\n\n\n

      You can now share this information in support tickets or chats. <\/p>\n","protected":false},"excerpt":{"rendered":"

      You can provide debug information for faster support by going to WPML \u2192 Support in your WordPress dashboard and clicking the debug information link.<\/p>\n","protected":false},"author":2,"featured_media":0,"menu_order":30,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_uag_custom_page_level_css":"","ep_exclude_from_search":false,"footnotes":""},"faq-category":[26135],"class_list":["post-462967","faq","type-faq","status-publish","hentry","faq-tags-debug","faq-category-getting-support"],"spectra_custom_meta":{"_edit_lock":["1723100843:578773"],"_edit_last":["578773"],"_alp_processed":["1723100834"],"_views_template":["0"],"_icl_translator_note":["Please do not translate paragraphs that contain only one of the following words (these are the names of the categories and they need to remain in English):\n\nCompatibility\nError messages\nGetting started\nGetting support\nHow-to\nMisc\nTroubleshooting\n\nIf they are already translated please change them back to English."],"_wpml_word_count":["160"],"_yoast_wpseo_content_score":["90"],"_subscription_coupon_product_id":["0"],"inline_featured_image":["0"],"_wpml_media_duplicate":["0"],"_wpml_media_featured":["1"],"_wpv_contains_gutenberg_views":[""],"_oembed_3c7c2eadda30e5cd20633b03d2e82d05":["