{"id":7978605,"date":"2021-02-08T09:05:01","date_gmt":"2021-02-08T09:05:01","guid":{"rendered":"https:\/\/wpml.org\/?p=7978605"},"modified":"2021-02-08T09:05:04","modified_gmt":"2021-02-08T09:05:04","slug":"get-wpml-support-in-your-native-language","status":"publish","type":"post","link":"https:\/\/wpml.org\/vi\/announcements\/2021\/02\/get-wpml-support-in-your-native-language\/","title":{"rendered":"Get WPML support in your native language"},"content":{"rendered":"\n<p class=\"lead\">Did you know WPML offers support in 9 different languages? We\u2019ve made it easier than ever to connect you with a supporter who can help you in your native language.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\" tb-image tb-image-media aligncenter\" data-toolset-blocks-image=\"4027c93ce91744f6adb46370b0df4f56\"><img decoding=\"async\" width=\"1024\" height=\"800\" loading=\"lazy\" src=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/post-2.png\" alt=\"\" class=\"wp-image-8007465\" srcset=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/post-2.png 1024w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/post-2-300x234.png 300w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/post-2-150x117.png 150w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/post-2-768x600.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>Getting technical support can be tricky if you\u2019re getting help in your second language or relying on Google Translate to understand complicated explanations.<\/p>\n\n\n\n<p>To make sure we provide the best service for our clients, WPML employs <a href=\"https:\/\/wpml.org\/forums\/supporters\/\">support specialists<\/a> who are native speakers and available to you via the <a href=\"https:\/\/wpml.org\/forums\/forum\/english-support\/\">support forum or live chat<\/a>.<\/p>\n\n\n\n<p>You can get support in the following languages:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>English<\/li><li>Spanish<\/li><li>French<\/li><li>German<\/li><li>Portuguese<\/li><li>Italian<\/li><li>Russian<\/li><li>Arabic<\/li><li>Hebrew<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to choose your preferred support language<\/h2>\n\n\n\n<p>We\u2019re making support more accessible by automatically prompting you to switch to the support forum that matches your browser language.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\" tb-image tb-image-media aligncenter\" data-toolset-blocks-image=\"4463cef24ddb1cd6c0807cbab0dd82c0\"><a href=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example.png\"><img decoding=\"async\" width=\"1088\" height=\"446\" loading=\"lazy\" src=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example.png\" alt=\"\" class=\"wp-image-8018581\" srcset=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example.png 1088w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example-300x123.png 300w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example-1024x420.png 1024w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example-150x61.png 150w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/pop-up-example-768x315.png 768w\" sizes=\"auto, (max-width: 1088px) 100vw, 1088px\" \/><\/a><div class=\"tb-image-caption\"><figcaption>The prompt to change your support language to match your browser language<\/figcaption><\/div><\/figure>\n<\/div>\n\n\n<p>You can also set your language in your account preferences so you\u2019re directed to a supporter who speaks the right language each time.<\/p>\n\n\n\n<p>To set a preferred language in your account preferences:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Log in and go to <a href=\"https:\/\/wpml.org\/account\/\"><strong>My Account<\/strong><\/a>.<\/li><li>Under <strong>Account and Payments<\/strong>, click <strong>Preferences<\/strong>.<\/li><li>Then simply choose your preferred language from the <strong>Support Language<\/strong> dropdown.<\/li><\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\" tb-image tb-image-media aligncenter\" data-toolset-blocks-image=\"c86cb6df2cafc6532d9c818f9a535a78\"><a href=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language.png\"><img decoding=\"async\" width=\"2212\" height=\"1702\" loading=\"lazy\" src=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language.png\" alt=\"\" class=\"wp-image-7978885\" srcset=\"https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language.png 2212w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-300x231.png 300w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-1024x788.png 1024w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-150x115.png 150w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-768x591.png 768w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-1536x1182.png 1536w, https:\/\/wpml.org\/wp-content\/uploads\/2021\/02\/choose-support-language-2048x1576.png 2048w\" sizes=\"auto, (max-width: 2212px) 100vw, 2212px\" \/><\/a><div class=\"tb-image-caption\"><figcaption>Setting your preferred support language<\/figcaption><\/div><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Get in touch!<\/h2>\n\n\n\n<p><a href=\"https:\/\/wpml.org\/forums\/supporters\/\">Meet our support team<\/a> and see the people who are here to help!<\/p>\n\n\n\n<p>Don\u2019t forget to <a href=\"https:\/\/wpml.org\/account\/\">set your preferred support language today<\/a> so you\u2019re directed to the right forum if you ever need help.<\/p>\n\n\n\n<p>Let us know what you think in the comments below!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Did you know WPML offers support in 9 different languages? We\u2019ve made it easier than ever to connect you with a supporter who can help you in your native language. Getting technical support can be tricky if you\u2019re getting help in your second language or relying on Google Translate to understand complicated explanations. To make [&hellip;]<\/p>\n","protected":false},"author":76577,"featured_media":8007419,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"ep_exclude_from_search":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-7978605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements"],"_links":{"self":[{"href":"https:\/\/wpml.org\/vi\/wp-json\/wp\/v2\/posts\/7978605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpml.org\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wpml.org\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wpml.org\/vi\/wp-json\/wp\/v2\/users\/76577"}],"replies":[{"embeddable":true,"href":"https:\/\/wpml.org\/vi\/wp-json\/wp\/v2\/comments?post=7978605"}],"version-history":[{"count":8,"href":"https:\/\/wpml.org\/vi\/wp-json\/wp\/v2\/posts\/7978605\/revisions"}],"predecessor-version":[{"id":8029509,"href":"https:\/\/wpml.org\/vi\/wp-json\/wp\/v2\/posts\/7978605\/revisions\/8029509"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wpml.org\/vi\/wp-json\/wp\/v2\/media\/8007419"}],"wp:attachment":[{"href":"https:\/\/wpml.org\/vi\/wp-json\/wp\/v2\/media?parent=7978605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wpml.org\/vi\/wp-json\/wp\/v2\/categories?post=7978605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wpml.org\/vi\/wp-json\/wp\/v2\/tags?post=7978605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}