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Tagged: Bug
This topic contains 8 replies, has 0 voices.
Last updated by Lucas Vidal de Andrade 1 day, 20 hours ago.
Assisted by: Lucas Vidal de Andrade.
| Author | Posts |
|---|---|
| October 23, 2025 at 8:35 am | |
|
garenM |
Background of the issue: Symptoms: Questions: |
| October 23, 2025 at 3:36 pm #17513221 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hey there, I still need some more time to check the issue. I'll get back to you once I have or need new information. Thank you for your patience. |
| October 24, 2025 at 8:31 am #17515261 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hey there, I suspect that this is being caused by a conflict with a plugin. To verify that and make the necessary tests without harming your website, I need you to please create a staging version of it. Let me know if this is possible. You can keep the same user you already shared, so it's not necessary to share it again. Please send me the link to it. Thanks in advance for the cooperation. |
| October 27, 2025 at 1:14 pm #17522127 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
I'm getting incorrect credentials message. The previous login is not working. Please verify. If you need to share new credetials: licated if possible. The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it. IMPORTANT Please make a backup copy of the site files and database before giving us access. - If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this: hidden link |
| October 29, 2025 at 1:59 pm #17529749 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
I'm checking with our devs and will get back to you as soon as I hear from them. |
| October 31, 2025 at 6:14 am #17534740 | |
|
garenM |
Hey, any update? |
| October 31, 2025 at 9:48 am #17535332 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Yes, I just got an update. Thank you for waiting. In your case, you will need to search for the image URL (using the search field), inside the translation editor and add its translation. URLs are hidden by default, that's why you need to actively search for them. Check the image attached. That should fix it. |
| October 31, 2025 at 10:07 am #17535387 | |
|
garenM |
finally great, it works! so should I remove the media translation plugin correct? is not needed |
| October 31, 2025 at 11:37 am #17535713 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Yes, sure. |
