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Supporter timezone: Europe/Paris (GMT+01:00)
This topic contains 8 replies, has 3 voices.
Last updated by Yvette 1 year, 9 months ago.
Assisted by: Yvette.
Author | Posts |
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May 25, 2022 at 12:35 pm #11304835 | |
mariusA-7 |
Hello I use Kadence WooCommerce email customiser and I've had issues with translating the Kadence content and the custom gateway email instructions for the WooCommerce invoice emails: [woocommerce_alg_custom_gateway_1_settings]instructions_in_email However, after adding... $option_key = 'kt_woomail'; add_filter( 'option_' . $option_key, [ wpml_st_load_admin_texts(), 'icl_st_translate_admin_string' ] ); ...all email types seem to be translated completely and correctly, EXCEPT the Invoice. I get mixed content where the Kadence content is translated, but the added instructions are not (see attachment – all content should be in English). (I don't know if the code I've added is valid. I just found it in your forum under a similar topic.) Thanks |
May 27, 2022 at 5:12 am #11322377 | |
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, This issue is still open. It seems to me you may need to check for a different option key for a specific email. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better for a testing site where the issue is replicated. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “All In One WP Migration” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT Please make a backup of site files and database before providing us access. The steps are also shown in this video: hidden link Best regards |
May 30, 2022 at 2:17 pm #11345079 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Hello I will be helping you now. Could you please provide me a sample invoice that I can work with? Thank you very much. |
May 30, 2022 at 2:30 pm #11345205 | |
mariusA-7 |
Hello. The site is live! Sample order in English: hidden link When sending the invoice the email arrives in English but with the added instructions from the custom gateway in Norwegian. I believe this only happens with the invoice email, not the other order emails. I don't often send invoice emails out so it's not of great importance, but it would be good to sort it out at some point. Thanks |
May 30, 2022 at 2:35 pm #11345313 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Can I test with this order? Is this a "fake" invoice? If I generate this invoice will it cause issues? |
May 30, 2022 at 2:38 pm #11345401 | |
mariusA-7 |
It is just a test invoice I made for my self with my own details. Change the email address and what else you need to do. |
May 31, 2022 at 1:59 pm #11354021 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Hello Is this the only email that you have used the Kadence designer for? Thanks for the clarification. On first view, it looks like there is a compatibility issue with this particular template. |
June 1, 2022 at 1:20 pm #11362865 | |
mariusA-7 |
Hi All emails like "Order on hold" and "Order complete" are customised through Kadence Email Customiser, and as far as I know those emails retrieve the correct translated version (English) of the added custom payment gateway instructions. Initially I also had problems translating the Kadence Email Customiser's own internal content like the headings and so, but that seem to work now after adding the code from here: https://wpml.org/forums/topic/kadence-email-designer-mixed-language-emails/page/2/ I don't know if this specific issue should be fixed now anyway in the latest WPML update. I have set the original language in the payment gateway settings to Norwegian and then translated to English. I haven't tried doing it the other way around, but now that I have got the other more important emails to work correctly, I'd rather not touch anything – if not necessary. So I don't know if the problem lies with Kadence Email Customiser, the custom payment gateway or WPML. As mentioned, I don't often send out these invoice emails, so there's no hurry. I would however appreciate if it could be fixed at some point. Thanks |
June 9, 2022 at 9:04 am #11422131 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Hello First, thank you so much for your patience. We had an unusually large load last week and I could not get to this issue. Since this is a compatible plugin and your site is live, could you please use this sandbox site which has been preconfigured with WPML/WCML and Wooocommerce? hidden link Please just upload the Kadence Customizer plugin and create an invoice as you have done in your site. Make it as simple an example as possible. Please do not change the Storefront theme or upload any other plugin unless it is required for the Kadence plugin to work. We can then use this site to test and forward to our compatibility development team for resolution. When you are done, please write back with steps for me to replicate the issue. |
The topic ‘[Closed] Issues with translating WooCommerce email instructions on Invoice’ is closed to new replies.