Background of the issue:
I am trying to display property details in Arabic on my website. The information is correctly translated but does not appear in these languages. The English version displays correctly. You can see the issue on this page: hidden link
This problem existed on the website but your team resolved it a few weeks ago, but now it has reappeared.
You can check the last ticket in my account
Symptoms:
The translated property details in Arabic do not appear on the website, while the English version displays correctly.
Questions:
Why are the translated property details in Arabic not appearing on the website?
How can I fix the issue with the Arabic language display?
Problem:
You are trying to display full property details in Arabic and Spanish on your website. The information is correctly translated but does not appear in these languages. The English version displays correctly.
Solution:
The issue was that admin strings that should not have been translated were being translated, specifically the field names. To resolve this, follow these steps:
1. Go to WPML > Settings > Custom XML Config and add the following configuration to ensure all labels are automatically registered for translation and prevent incorrect string registration:
</admin-texts>
</wpml-config>
2. Navigate to WPML > String Translation > Admin Strings, select all [wpresidence_admin][wpestate_custom_fields_list][add_field_name] options, and click "Remove from String Translation".
3. In WPML > String Translation, select all [wpresidence_admin][wpestate_custom_fields_list][add_field_name] options again and click on "Delete selected strings".
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.
IMPORTANT
Please make a backup copy of the site files and database before giving us access.
- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:
I'm still analyzing your website. Please keep my access active. I'll likely return to you on Monday, due to the weekend. I appreciate your patience on this matter.
I've re-checked the steps, followed them again, and the fields are now showing in Arabic. I've disabled the auto-registration of strings, to prevent any automatic actions that might overwrite the solution. Let me know if you still have any issues or questions.
I followed the exact steps that were shared previously. I'll summarize them here again:
1. The first step is to add the XML to settings.Your website has them already, so this is already done;
2. Navigate to WPML > String Translation > Admin Strings, select all [wpresidence_admin][wpestate_custom_fields_list][add_field_name] options, and click "Remove from String Translation".
3. In WPML > String Translation, select all [wpresidence_admin][wpestate_custom_fields_list][add_field_name] options again and click on "Delete selected strings".
