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This topic is split from https://wpml.org/forums/topic/renewal-paid-but-plugin-says-that-i-need-a-renewal/
This topic contains 16 replies, has 2 voices.
Last updated by Dražen Duvnjak 1 year, 10 months ago.
Assisted by: Dražen Duvnjak.
Author | Posts |
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May 2, 2022 at 8:50 pm #11135725 | |
petrav-6 |
My pictures are missing If you look at the bottom, above the footer, at "Foto's" normally there are a lot of pictures, but now they are missing. How is this possible? |
May 3, 2022 at 6:35 am #11137559 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello! Welcome to WPML Support. I checked but I can see the images are also missing on the default language, the image is attached. - hidden link Please check your default language page and update. Make sure the images are showing there and the default language page is working as expected. Then update traslation/translate the page and it should work fine on the 2nd language also. Let me know how it goes. Kind regards, |
May 3, 2022 at 6:36 pm #11144139 | |
petrav-6 |
Hallo Drazen, We had contact last year I think. |
May 4, 2022 at 5:53 am #11146305 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, thanks for getting back. Yes, I remember, but at that time it was only on the translated page and translation settings for custom fields were not set correctly. The reason why I am now suggesting first fixing the issue on default language is mainly since WPML doesn't impact your default languages, and it probably is not an issue related to WPML but only ACF. If you wish, you can disable WPML plugins and then try to make it work on the default language, enable back WPML, update translation and see if the issue still happens on the translated page. If yes, I will be glad to help further, but please note I can not check and fix things that are not related to WPML. I would also suggest checking the default language issue with a developer who set up your website in the first place. I hope you will understand our side here. Let me know how it goes and if you need further help with any WPML-related issues. Thanks, |
May 4, 2022 at 7:42 am #11147257 | |
petrav-6 |
Hello Drazen, |
May 4, 2022 at 8:50 am #11147959 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, thanks for understanding. Yes, it was me, I remember checking it, but not sure if it also happens on default language. Anyway, as said please check without WPML on the default language and make sure the images are showing there, then if you have and need any help with WPML, or think this issue is WPML related let me know and I will be glad to help. 🙂 Kind regards, |
May 4, 2022 at 11:26 am #11150507 | |
petrav-6 |
Okay, I will. |
May 4, 2022 at 12:53 pm #11151399 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, sure, take your time and let me know if you need my assistance. Kind regards, |
May 9, 2022 at 3:44 pm #11183179 | |
petrav-6 |
Hi Drazen, |
May 10, 2022 at 6:30 am #11186119 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, if the issue is still there on the default language page when WPML is disabled, then it is not related to WPML and I am afraid it has nothing to do with the job in progress. I understand you have an issue with your website, but please try to understand our side here, we are WPML support and will be glad to help and go out of the scope of our support sometimes, but we can not fix and debug issues not related to WPML. I checked and can see the problem is still there on the default language page. As suggested before, disable WPML, and make sure you get it working on the default language, without WPML. Then when you enable WPML if you have any issue, or if you have any issue with the translation / translated page let us know in a new ticket and I will be glad to help. Kind regards, |
May 11, 2022 at 11:18 am #11198185 | |
petrav-6 |
Hi Drazen, By disable WPML, you mean that I have to deactivate the plugin? If I disable WPML and later activate it again, are alle my translations than still there or do I have to translate everything again? |
May 11, 2022 at 11:26 am #11198305 | |
petrav-6 |
Hai Drazen, I think it is a bit more complex The AE accommodation template is in the process of a translation. What can I do know? Kind regards, New threads created by Dražen Duvnjak and linked to this one are listed below: https://wpml.org/forums/topic/split-wpml-tried-to-translate-this-page-three-times/ |
May 11, 2022 at 11:32 am #11198543 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello Petra, thanks for getting back. 1) Yes, that is what I suggest. Your translation will not be lost, but please make a backup just in case something goes wrong. As said and confirmed by you the issue with images missing (ACF) is there even in the default language when WPML is disabled, so you need to make your configuration correct and work without WPML first. Then when you translate and use WPML, it will also show up on a translated page. I suggest you check with a developer who made your website. 2) That is a different known issue and not related to this current ticket. We limit 1 issue per 1 ticket, to keep things clear and easy to follow. I have opened a new ticket for your new issue and will update you further there: - https://wpml.org/forums/topic/split-wpml-tried-to-translate-this-page-three-times/ Kind regards, |
May 11, 2022 at 1:04 pm #11199469 | |
petrav-6 |
I recevied your mails, but before I can try to change things, I first have to make a good backup. Will be back asap |
May 11, 2022 at 1:10 pm #11199509 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, thanks for the update. Sure, take your time, and let me know how it goes. Kind regards, |