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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to display categories as a drop-down list on the translated Thai property page using WPML, but the categories do not display at all, unlike the English page where they appear correctly.
Solution:
1. Ensure that all categories are fully translated. Navigate to WPML > Taxonomy Translation, select categories from the drop-down menu, and verify that all categories are translated. For more information, visit Translating Post Categories and Custom Taxonomies.
2. Confirm that the widget used to display the categories is translated. This can be done using the String Translation or by using a separate widget for each language. Detailed guidance can be found here: Translating Widgets.
3. Check for any known compatibility issues that might be affecting the display of categories. Currently, there is an open issue related to this problem, which can be tracked on the WPML Errata page: WP Residence - No Results Found in Advanced Search.

If these steps do not resolve your issue or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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This topic contains 4 replies, has 1 voice.

Last updated by supakarnL 1 week, 4 days ago.

Assisted by: Bobby.

Author Posts
December 6, 2024 at 2:54 pm #16486513

supakarnL

Background of the issue:
I am trying to display categories as a drop-down list on the translated Thai property page using WPML. The English property page correctly shows the categories in the search form at the sidebar.

Symptoms:
On the Thai property page, the categories do not display at all, unlike the English page where they appear correctly.

Questions:
Why are the categories not displaying on the Thai property page?
How can I make the categories appear on the translated page using WPML?

December 8, 2024 at 8:38 am #16489331

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Welcome to WPML support. I will try to answer the question before the ticket is assigned to one of my colleagues.

There might be two causes of the problem that I want to address.

1. Incomplete translation of categories

Go to WPML > taxonomy translation from the drop-down menu select categories and make sure that all categories are translated there.

For more information:
https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/

2. Translation of the widget used to show the categories

Make sure that the widget that you used to show the categories is translated using the string translation or if needed use a separate widget for the other language, all detailed in the documentation below:

https://wpml.org/documentation/getting-started-guide/translating-widgets/

Thanks.

December 8, 2024 at 11:14 pm #16490589

supakarnL

Hi,

Thank you for the information. I have rechecked my site following the documents you gave.

- Taxonomies are translatable.
- All categories, cities, and counties/states are translated.
- Widgets are translated.
- I've created a widget for each language.

Unfortunately, the issue is still unresolved 🙁

I'm looking forward to hearing from you.

Thank you

widgets-translated.png
taxonomy-translatable.png
language-widget.png
categories-translated.png
December 9, 2024 at 9:19 pm #16495245

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

Thank you for sharing the screenshots!

Please navigate to these specific categories in the backend and verify that they are also translated and show up under the language.

Go to Products -> Categories, at the top above the category names you will see the languages listed, do you see categories listed under the secondary language?

Ideally, you want the same amount of categories under both languages.

December 10, 2024 at 3:56 am #16495717

supakarnL

Hi,

I've checked the categories list. All categories were translated into both languages. Please see the attached screenshot.

[removed]

For the issue category go to Properties > Categories

Thank you

Screenshot 2567-12-10 at 10.41.54.png
Screenshot 2567-12-10 at 10.40.45.png
December 11, 2024 at 6:29 pm #16505120

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Thank you, please re share the access details with me as they were removed due to this thread being public.

December 13, 2024 at 12:46 am #16509792

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Please check now:
hidden link

The issue is coming from this open compatibility issue:
https://wpml.org/errata/wpresidence-no-results-found-in-advanced-search/

Translating 'Categories' also seems to trigger it.

Until it is resolved I recommend keeping the strings as they are, once it's resolved our team will update the Errata page linked above.

December 14, 2024 at 11:54 am #16513462

supakarnL

Hi Bobby,

Noted with thank
I appreciate your help 🙂

Have a good day.