Background of the issue:
I am trying to register my WPML installation by adding the Site key generated from your systems. My website is hosted with GoDaddy, and they confirm the subdomains relevant to WPML are not blocked.
Symptoms:
I get the error "Your site can't communicate with hidden link. Code 0: cURL error 28: Connection timed out after 5002 milliseconds." and also "Your site can't communicate with hidden link. Code 0: cURL error 28: Connection timed out after 5001 milliseconds."
Questions:
Can you please help with the connection timeout error when registering WPML?
I come to you on an urgent matter in follow up of my initial request.
I have purchase premium wordpress assistance from my hosting provider (GoDaddy) so that they can try to resolve the issue as to why I am not able to register my installation of WPML on my website.
They replied to me with the following:
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We’ve received the key and I’ve examined the website. The cURL error that’s happening is essentially a timeout error. Basically, the plugin sends a request to an external source, a request for a connection, but nothing happens, and the request just times out, hence the error.
This error usually happens if:
1. There’s a mechanism that might be blocking the response
2. There aren’t enough resources to fulfill the request/response cycle completely
3. There is a conflict between the plugins, or the theme and the plugin
This website does not have any security mechanisms that might be blocking the request, either as a firewall, a plugin, or a hosting software. There are none. The resources are also not a problem, as I’ve raised them far above recommended. And lastly, I’ve troubleshooted for a conflict and found none.
In short, I haven’t been able to find any issues on the website’s end. Therfore, I highly suspect that the issue is with the key itself as it may need to go through the unregister/renwal process but in general, it should be reviewed by WPML’s support.
Since we are forbidden from logging into 3rd party services or accounts, I’m afraid I have to ask you to contact WPML support service and take this to them for further review.
I will keep the ticket in the “Pending” state for now. Please keep me posted and let me know if there is anything else I can do.
I confirmed your website is loading without issues and included links to before and after screenshots to show that no issues were caused to the website during the investigation:
Before: hidden link
After: hidden link
Developer Notes:
Created a manual backup on the WPPS-Backups/WPPS-171869-190725-SR path
Troubleshooted for a conflict, but found none
Raised resources through wp-config.php, .user.ini, and .htaccess files
A backup of your website was completed before performing this request.
Thank you for choosing WordPress Premium Support.
Kind regards,
Stefan R. | WordPress Premium Support
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Please I need your valuable support from your end, as it appears that there is no problem or blockage from hosting point of view.
The Site Key generated from WPML in use is: bff453c0fa
Domain is hidden link
