Urgent: Credit Usage & Stuck Credit Details Required

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Tagged: ATE

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Last updated by integrassI 16 hours, 26 minutes ago.

Assisted by: Lauren.

Author	Posts
February 26, 2025 at 3:45 pm #16751956
integrassI	Background of the issue: I recently added 680,000 credits to my WPML account for my site hidden link. I want to ensure there are no issues with translation, but I am unable to track my credit balance and usage. Symptoms: The system still shows 0 credits despite the recent purchase. Questions: Can you provide a Credit Usage Report with a breakdown of how the credits have been consumed? Are there any stuck credits or issues with credit allocation that need to be resolved? Why does the system show 0 credits despite the recent purchase? What is the expected consumption rate for credits per translation?

Author

Posts

February 26, 2025 at 3:45 pm #16751956

integrassI

Background of the issue:
I recently added 680,000 credits to my WPML account for my site hidden link. I want to ensure there are no issues with translation, but I am unable to track my credit balance and usage.

Symptoms:
The system still shows 0 credits despite the recent purchase.

Questions:
Can you provide a Credit Usage Report with a breakdown of how the credits have been consumed?
Are there any stuck credits or issues with credit allocation that need to be resolved?
Why does the system show 0 credits despite the recent purchase?
What is the expected consumption rate for credits per translation?