Website crashes after trying to update the plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:
I am trying to: Update Plugin

Link to a page where the issue can be seen:

I expected to see: Succesful update

Instead, I got:The site is breaking
https://paste.pics/H0ETP
https://paste.pics/H0EVO

Solution:
We had a recent patch for the issue of the error on the first screenshot. Please check this out: https://wpml.org/errata/woodmart-updating-to-wpml-4-5-results-in-fatal-error/

It is already resolved by the Woodmart author in the 6.1.5 version.

Relevant Documentation:
https://wpml.org/errata/woodmart-updating-to-wpml-4-5-results-in-fatal-error/

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This topic contains 4 replies, has 2 voices.

Last updated by viestursA 1 year, 11 months ago.

Assisted by: Mateus Getulio.

Author	Posts
May 20, 2022 at 10:46 am #11264881
viestursA	I am trying to: Update Plugin Link to a page where the issue can be seen: I expected to see: Succesful update Instead, I got:The site is breaking hidden link hidden link
May 20, 2022 at 8:47 pm #11269095
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thanks for your contact, and welcome to the WPML support forum! We had a recent patch for the issue of the error on the first screenshot. Please check this out: https://wpml.org/errata/woodmart-updating-to-wpml-4-5-results-in-fatal-error/ It is already resolved by the Woodmart author in the 6.1.5 version. Could you please try to update it and see if it fixes the problem? Keep us posted about your results. Looking forward to your reply. Thanks! Kind regards, Mateus.
May 21, 2022 at 4:49 pm #11271389
viestursA	Unfortunately, that didn't help. We tried to update the plugin, but the website broke. Maybe we can send you access to the website?
May 23, 2022 at 1:32 pm #11280899
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thanks for your reply. Have you tried to update the Woodmart theme, as stated in the errata? https://wpml.org/errata/woodmart-updating-to-wpml-4-5-results-in-fatal-error/ If you're using at least the 6.1.5 version for the parent theme and the issue is not solved, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link Please, let me know if you need any additional details. Have a nice day.

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