[Resolved] WPML didn't manage to translate this page.

Hello there,

Thanks for your contact, and welcome to the WPML support forum!

Could you please ensure that the correct language pair is assigned to the user who is trying to translate the page? To check this, you can go to WPML -> Translation Management -> Translators.

If this is correct, please try the following steps:

- In WPML -> Translation Management -> Jobs tab, cancel the stuck job
- Then, make a small modification to the page (like an extra space, in order to refresh the translation status)
- Back to WPML -> Translation Management, send this job to translation and try toopen it with ATE

If the issue persists after this procedure, I'd appreciate your help enabling the debug mode. Please add the following code in your wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
    
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
    
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
    
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Please check the following links to read more about debugging with WordPress.
- https://codex.wordpress.org/Debugging_in_WordPress
- https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the code above, try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder. If you locate it there, please send us the last lines here in the ticket.

Looking forward to your reply. Best,
Mateus.

Hey there,

Thank you for providing the website credentials.

I checked this out but so far I couldn't find a fix for it. I asked my colleagues to have a look at this issue in order to see if there's anything I'm missing.

I'll come back here as soon as one of my colleagues reply back to me (which it shouldn't take long).

Thanks,
Mateus.

Hey there,

Thanks for your patience while we investigate the problem.

The issue is happening as 'review_status' is not set correctly in the wp_icl_translations_status table. Please check the errata page: https://wpml.org/errata/jobs-are-stuck-in-pending-for-review-status/

We tried the workaround described there, and also a SQL query, but we're still facing some issues. Now we can review the translations here: hidden link, but if we try to edit it, the ATE can't be opened.

We're still investigating it, as soon as possible I'll provide you with updates, please stay tuned.

Kind regards,
Mateus.

Hi Peter,

Sorry for the inconvenience, but when we checked, all posts and categories seemed ok.

We tried to access the staging version, but there was a critical error on the website. Could you please review it? I'll mark your next reply as private again. Please keep us posted. Thank you!

Regards,
Mateus.