I'm trying to translate a post, but WPML cannot create the job. I've tried cancelling it, making a change to the title and tried again but it doesn't work at all.
It appears to be a site-wide problem. New page cannot be translated either. Very dissapointing, need to continue working but I can't like this. Please help asap
I've tried the first, that didn't work. But if I remove the site key as stated in the second possible solution, won't I lose all my translations to date?
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
As said in my first few messages, nothing is working. New pages, new blogs, I can't create any translation at the moment. For example, I created 'Lemon Haze – de échte – van Coffeeshop DNA' in Dutch and need it translated to English. But also the page 'Over ons'. I've stopped creating content after I figured out none of the translations were working. Very dissapointed
I asked because some of them were working fine and ATE is working fine for those.
Can you please create a full website backup, then go here (hidden link) and update everything to the latest version?
Please let me know if the issue is still happening after you do that.
Also, can you please let me know if you already tried this? I'm asking to make sure because this usually resolved the issue for most of the people who encountered this situation:
Now, the Translation editor works fine for both 'Over Ons' (hidden link) and 'Lemon Haze – de échte – van Coffeeshop DNA' (hidden link).
I resent the content for translation (went to WPML > Translation Management, selected each of the pages, and sent them for translation using the "Translate" option).
After that, I went to WPML > Translations > I found the job and I clicked the "Translate" button.
That was it.
Good luck with the project and have an amazing rest of the day.
Mihai
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
