Problem: The client is experiencing multiple issues when translating their website into French using WPML. These include the disappearance of the top left logo on the French page, styling and functionality issues with the contact form after translation, a language switcher that adds a bar at the bottom instead of a dropdown, and missing privacy, T&C's, and cookies links in the footer of translated pages. Solution: We addressed the contact form issues by first making the code easier to read through indentation. This can be done by accessing the specific admin page for the contact form. We then manually updated the translations for the contact form. It appears that text shortcodes within the contact form were incorrectly being translated, which we have reported to our developers. For now, we manually fixed the shortcodes in the secondary language, which resolved the issue.
If you're experiencing similar issues, we recommend checking your shortcode translations manually and ensuring they are not inadvertently translated. Additionally, for issues related to the logo disappearance, language switcher behavior, and missing links in the footer, these might require specific adjustments in your theme or additional troubleshooting.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket.
Problem: The client is experiencing issues with a translated page where blocks are being deleted. They need to restart the translation process after these deletions and are also facing slow performance and timeouts, possibly due to the content volume within ACF. Additionally, the French version of the home page has lost most of its content blocks. Solution: We recommend checking the ATE Error log to identify potential causes for the issues. You can do this by navigating to WPML->Support->ATE Error log in your admin panel and reviewing the top 5 errors listed there. This step will help us understand what might be causing the block deletions and the slow translation process.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
