Problem: The client is experiencing issues with the 'pickup country' and 'pickup location' fields in the booking form on their website being translated by WPML, which disrupts their functionality. Solution: 1. We recommend checking the source of these strings. You can do this by navigating to WPML -> String Translation. Once there, search for the strings and try copying them to the secondary language to see if the issue persists. 2. Ensure that all WPML plugins are updated to the latest version. You can update the plugins by going to Plugins -> Add new -> Commercial tab.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You have translated the mega menu primary header nav menu using WPML, but it still displays in English. Solution: 1. We recommend following the steps described in a similar ticket. Please check this link for detailed guidance: Translation of Mega Menu. 2. If the issue persists, please share the debug information of your site to help us diagnose the problem better. You can find the steps to provide this information here: Provide Debug Information for Faster Support.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
The client is experiencing an issue where changes made to an English page, specifically adding a new h1 tag and an icon, are not being reflected in the translated versions without incurring additional full translation charges.
Solution:
We identified that the main issue stems from the site not being connected to the Translation Memory before making these changes. To resolve this, we recommend connecting your sites to the Translation Memory to ensure translation consistency and avoid similar issues in the future. For detailed instructions on how to connect your sites, please refer to our guide on Automatic Translation Subscription for Multiple Sites.
Additionally, it's important to ensure that during migrations or site copies, the sites are correctly connected to the Translation Memory. This step is crucial for maintaining translation consistency across different environments.
As a one-time gesture, we have deposited 300,000 credits into your account to assist with the translations.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
The client reported an issue where a page that is not translated is displaying language icons at the bottom, and language flags are not showing on another page.
Solution:
We explained that the 'Suppliers' post type is set to 'Translatable - use translation if available or fallback to default language' in the WPML settings. This setting allows content to be available in English and also in secondary languages without needing a translation, which explains the presence of language icons.
Regarding the missing language flags, the Spanish post is created in Spanish and is not translated into any secondary languages nor is it a translation of an English post. This is why it does not show language flags in the footer. This behavior is expected under the current settings.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
The client needs urgent assistance with registering their live site with a new WPML license key.
Solution:
If you're experiencing this issue, we recommend you follow these steps after ensuring a full site backup (mandatory):
1. Visit your account page at https://wpml.org/account/sites/ 2. Delete the existing key for your site. 3. Navigate to Plugins>>Add New>>Commercial tab on your site dashboard. 4. Click on "Unregister WPML from this site". 5. Refresh the page. 6. Click on "Get a key for this site". 7. Copy the newly generated code. 8. Return to Plugins>>Add New>>Commercial tab. 9. Register the site with the new key.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
