Problem: The client is experiencing issues with WPML and Elementor Pro on their multilingual site. Specifically, translated pages are not applying Elementor templates correctly, and Forminator forms are not being detected by WPML for translation.
Solution: For the Elementor template issue, we recommend setting the '_cmsmasters_locations' custom field to 'Copy' at WPML > Settings > Custom Field Translation. Then, update the original template and re-translate using the WPML Translation Editor to ensure the template's location rule copies correctly. If issues persist, it may require compatibility adjustments from the theme or plugin developers. For more details, revise the last comment on this ticket.
For Forminator, as it lacks WPML integration, create separate forms for each language and manually use the shortcode on the respective pages. Consider scanning the plugin for strings at WPML > Theme & Plugin Localization and translating any detected strings at WPML > String Translation. Alternatively, explore other form plugins compatible with WPML, listed here: https://wpml.org/plugin-functionality/form/
If these solutions do not resolve the issues or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at our support forum.
Problem: The client reported an issue where the confirmation modal for the 'Redirect visitors based on browser language only if translations exist' setting in WPML does not close or save after clicking 'Got it, activate anyway'. This problem persists across different browsers and in incognito mode, with no visible JavaScript errors. Solution: We replicated the client's site locally and discovered that the issue was related to specific plugins from Hostinger, which are only intended for use on Hostinger servers. We recommend the following steps: 1. Temporarily disable the Hostinger plugins. 2. Try enabling the WPML setting again. 3. Re-enable the Hostinger plugins. If the problem continues, consider setting up a staging site on your Hostinger server and provide us with access to further investigate.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
