Problem: The client was experiencing an issue where neither the English nor the French version of their site was working, displaying an 'Error establishing a database connection'. Solution: We asked the client to update their credentials in the support ticket as the previous credentials were removed from an older ticket. This step was necessary to allow us to investigate the issue further. If you're experiencing a similar problem, we recommend checking your database connection settings and ensuring that your credentials are up to date. Additionally, it might be helpful to verify that your server is properly configured to handle database connections.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing a fatal error when trying to install or activate WPML CMS on a dev server, causing the website to go offline. Solution: We recommend downloading the latest versions of WPML CMS from https://wpml.org/account/downloads/ and uploading it to your website. This approach resolved the issue for another client who faced a similar problem.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to set different logos for each language on your website using WPML, but the 'Save media translation' button is not working when you attempt to set the French logo. Solution: If you're experiencing this issue, we recommend the following steps: 1. Understand that the logo is sourced from a theme options page, which is treated as 'text in admin screens'. 2. Navigate to 'WPML > String Translation' and click on 'Translate texts in admin screens' at the bottom left. 3. On the next page, search for 'logo'. 4. Select the option [qode_options_proya]logo_image and click 'Add to String Translation'. 5. Return to the String Translation page to translate it. Note: If your theme uses variations like light, dark, or sticky logos, repeat this process for each variation.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to display the WPML translation link in a conditional menu on their development server. While the main menu shows the translation link correctly, the conditional menu does not. Solution: We recommend adding the language switcher to the conditional menu by navigating to WPML > Languages > Menu language switcher and selecting the second menu to add the language switcher. If this does not resolve the issue, try adding the language switcher to the footer by using the Footer language switcher option. For detailed guidance, refer to our documentation on setting up language switchers: Language Switcher Options.
If these steps do not solve your problem, or if the solution seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
