Problem: The client reported that content created with the Cornerstone editor and translated in the Classic Translation Editor (CTE) was not appearing translated on the front end. This issue had been resolved previously with a WPML update, but reoccurred after subsequent updates to both the X theme and WPML. Solution: We recommended the client to apply a workaround detailed in our documentation. Here are the steps to follow: 1. Make a full backup of the website and database. 2. Follow the instructions provided in the WPML errata page.
If this solution does not seem relevant or does not resolve the issue, please open a new support ticket with us.
Problem: The client is unable to see the original content in the left column of the translation editor, and the translated content is also missing after updating the homepage using Cornerstone.
Solution: In this case the client confirmed that running all available updates on the site solved the issue. If this will not solve the issue in your case, please check if the issue is related to known problems with Cornerstone:
For issues with nesting one Cornerstone widget into another, refer to the WPML errata page.
For issues with translating Global Blocks in X Theme, refer to the WPML errata page.
If these resources do not resolve the issue, we recommend creating a staging site for further testing.
