Problem: The client was trying to translate a page to English and French from Spanish and expected the links under 'Characteristics of our fabrics' to link to the corresponding English version. Instead, they were linking to the original language, Spanish. The client was using the Flatsome theme's website builder.
Solution: 1. We asked the client to go to WP-Admin -> WPML -> Settings -> Translate Link Targets section and click the "Scan now and adjust links" button. 2. We requested temporary admin access to the site to investigate further and reminded the client to back up their site. 3. After gaining access, we found that the links worked fine for the English translation. For the French version, we provided a video tutorial on how to translate the links using the Advanced Translation Editor: https://monosnap.com/file/epMemsyTMqddAouNhCIgDsWYZLm8JF We also directed the client to related documentation: https://wpml.org/announcements/2020/02/translating-links-with-advanced-translation-editor/ Lastly, we advised the client to clear the website's cache, including server-side.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket in our forum: https://wpml.org/forums/forum/english-support/.
Problem: The client has a site whose main language is CATALAN and is translated into SPANISH and ENGLISH. WPML modified the original language of a page instead of keeping Catalan as the primary language. Solution: If you are experiencing a similar problem, we recommend checking if you can connect pages using the TRID in the database. If you are unable to do this or if you encounter any problems, please let us know your findings and we will be happy to help you fix them.
This solution may not be relevant to your case, either because it is out of date or simply because it doesn't apply to your situation. If so, we suggest opening a new support ticket. Additionally, we strongly recommend that you review the known issues, check the permanent fix version, and commit that you have installed the latest versions of the themes and plugins. If you need additional assistance, do not hesitate to contact us at the WPML support forum.
